RELYN E. TOLENTINO
Head of Collections &
Dynamic and results driven Head of Collections with 13+ years of achievements in providing strategic
Recoveries
direction
and leadership in the delivery of collections services to client organizations. Experienced in the
continuous improvement of collections efforts, policies, procedures and compliance functions that result
in revenue growth, profitability and customer retention.-
- / -
SKILLS
WORK
EXPERIENCE
Head
of Collections & Recoveries
ABC COLLECT DEBT COLLECTION
06/2016 – Present
Tasks
Mankhool BurDubai, UAE
Dubai, UAE
Generate revenue by ensuring 100 percent accuracy of data and
supervise the full operations of Collections & Recovery Department
throughout the recovery process.
Hired, trained, directed, and coached Team Leaders who is responsible
for all decisions regarding collections operations.
Managing the full operations who specialized on working client's assets
portfolios of Retail, SME, secured & unsecured lending ( Flows/ Chargedoff) outsourced by the UAE top five lenders (EIB, ENBD, UNB, FGB,
HILAL BANK and DUBAI FIRST) to ensure best recoveries are met to
contribute towards controlling the net credit losses of business partners.
Managing the operations of centralized Collections unit applying both
inbound & outbound calling strategies.
Responsible for setting up the outsourcing process with business
partners.
Managing the performance to ensure best results are delivered with
efficient cost approach.
Ensured collection agents are adequately trained on talk offs, negotiation
skills & updated with latest collection techniques as per market best
practices.
Accountable for reviewing respective business partners contracts and
implementation of incentive plans.
Managing the legal team responsible for the outsourced litigation activities
(criminal cases) to ensure best efficiency and timely actions.
Present the company to prospect client ensuring the closed deal will be
done.
Carry out additional duties as requested.
Collection Activities
Skip Tracing
Project Management
Negotiation
Client Relationship Building
Team Leadership
Client Retention
Revenue Growth
Business Development
VOLUNTEER
EXPERIENCE
Debt
Settlement Advisor
Probono
01/2017 – Present
Tasks
Providing assistance and legal advices for
Filipinos with Bounced Cheq cases in UAE
Life Coach
Mark Bowness Personal Development
08/2018 – Present
Tasks
Providing Life coaching articles to the group of
coaches that aims to help building a business
that will truly impact lives.
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WORK
EXPERIENCE
Team Leader
ABC COLLECT DEBT COLLECTION
10/2015 – 05/2016
Tasks
Dubai, UAE
Assists in conducting training with new collectors. Conducts on-going on the
job training to teach tasks, skills and knowledge required to ensure a
collector's effectiveness and success.
Monitors collectors' performance on a daily basis by providing regular
feedback orally and in writing.
Motivates employee performance by providing continuous positive feedback.
Set up policies and procedures for effective collection and recovery to ensure
optimum collection and recovery.
Contacts debtors by telephone and system generated letters and arranges
for past due accounts to be paid.
Resolves disputes by identifying and clarifying problem with debtor.
ABC COLLECT DEBT COLLECTION
Dec 2014
Enzi Corporation
Top 1 Debt Collector (Emirates NBD portfolio)
Dec 2013
ABC Collect
Top 1 Debt Collector (Emirates NBD portfolio)
Dec 2014
ABC Collect
Top Team Leader
Apr 2015
ABC Collect
Top Team Leader of the Year
Dec 2016
ABC Collect
Senior Debt Collector
11/2013 – 09/2015
Tasks
HONOR
AWARDS
Annual Top 2 Performer GEO
Dubai, UAE
Managed communication with all debtors of Emirates NBD Write off allocation
through telephone.
Administered various debtor processes for all collection activities.
Monitored collection of debt and in some cases terminated records.
Coordinated with customers over phone as per banking guidelines.
Monitored member movements and performed skip tracings, probing and
internet research.
Developed strategies to achieve all debt collection activities.
Documented all member contact details in collection system.
Ensured optimal level of customer service for collection processes.
Administered delinquent loan accounts and placed outbound calls.
Assisted customers to select appropriate payment method.
Ensured compliance all to state and local collection procedures.
Ensured on achieving the set Monthly Target.
Recognition of Excellence
May 2016
Emirates Islamic Bank
Leader of the Year 2017
ABC Collect
Outstanding Head of Collection
Dec 2017
ABC Collect
SUPPORTED
CAUSE
Women Equality
Anti-Discrimination / Racism Movement
#Metoo Anti-Harassment Movement
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Legal Assistant – Collection Executive
INTEREST
ENZI CORPORATION
07/2008 – 09/2012
Tasks
Dubai, UAE
Managed communication with Filipino debtors of HSBC, CitiBank, Banco De
Oro, SAMBA Bank (Saudi Arabia), RAKBANK (UAE), BARCLAYS (UAE),
DBS Bank Limited (Singapore) Write off allocation through telephone.
Perform field visitations and on-field tracing for mentioned foreign accounts.
Manage face to face negotiation on settlement with customer and authorized
third party to settle the account.
Administered various debtor processes for all collection activities.
Monitored collection of debt and in some cases terminated records.
Coordinated with customers over phone as per banking guidelines.
Monitored member movements and performed skip tracings, probing and
internet research.
Developed strategies to achieve all debt collection activities.
Documented all member contact details in collection system.
Ensured optimal level of customer service for collection processes.
Administered delinquent loan accounts and placed outbound calls.
Assisted customers to select appropriate payment method.
Ensured compliance all to state and local collection procedures.
Ensured on achieving the set Monthly Target.
EDUCATION
AMA COMPUTER COLLEGE
BS- INFORMATION TECHNOLOGY
June 2007- March 2008
Business Development
Entrepreneurship
Business Revenue
Economics
Feasibility Studies
REFERENCES
TOSIF VIRANI
Collections Agency Manager
ADIB
M: -
AYA RAOOF
Collections Executive
NOOR BANK
M: -
MOUSTAFA ALHESHNI
Agency Manager
EMIRATES ISLAMIC
M: -
CALUMPIT INSTITUTE
Secondary Education
June 2000- March 2004
TAMER AL TAWILAH
Agency Manager
EMIRATES ISLAMIC
M: -
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