RELLY BOY
SONGCO
Customer Service Representative
About Me
Experienced professional focusing
mainly on customer service,
technical support, email and chat.
I am goal driven and can deliver
great results with the years of
experience that I have--
EXPERIENCE
Customer Service VA
LodgeLink (Kinetic Innovative Staffing)
July 2024- Present
Answers incoming calls, chats and email from clients based
in the US and Canada. Lodgelink is a third-party platform
used by large and medium sized business from US and CAD
to book hotel reservations. As a CSR VA, I handle inquiries,
booking requests, changes and cancellations. Also provides
hotel options within location prefered by clients and
contacts hotel direcly.
No. 12 Purok 4 Brgy. San Pablo,
Guagua, Pampanga, 2003
LANGUAGE
English
Filipino
Customer Service Representative
Project Corebridge- UK ACCENTURE
Oct 2022 - May 2024
Answers incoming calls regarding customer concerns on
their insurance with AIG UK. Provides basic information on
their coverage, forms and other paperwork pertaining to
their policy. Handled hospitalization, accident and health
insurance.
EXPERTISE
Attention to Detail
Improving Customer
Experience
MS Excel, PowerPoint,
Word
Microsoft Office Skills
Critical Thinking
Leadership
Grounds Support Representative
Teletech SM Clark, Angeles Pampanga
September 2021 - Septemeber 2022
Answers incoming calls regarding hotel reservations and car
rentals for US company Priceline. Contacts hotels to check
for room type and availability depending on customers
needs. Familiarity with hotel locations and assist for any
changes or request that needs to be done for the booking.
Also, checks for the transfer availability if car rental is
included in the booking.
EXPERIENCE
Technical Support Representative
Philips ANZ- HGS Alabang
Sept. 2020 - August 2021
Answers incoming calls regarding product specifics and
basic troubleshooting for small appliances. Also processes
returns and repair request if needed. Handled escalated
calls regarding complains from products and technical
issues. Provides compensation depending on the
inconvenience or damage of the product. Account handled
includes Salesforce experience
Customer Support Representative
Iqor SM Clark, Angeles Pampanga
December 2019 - June 2020
Answers incoming calls and assists customers with their
wireless. Also provides payment arrangements and
extensions for customers which has difficulty in paying,
restores and troubleshoots services if needed and gives
information for any on-going promotions.
run by the company. Also handled billing related issues
when it comes to unknown transactions or charges on
prepaid services.
Customer Support Representative
Amazon UK - Sutherland Angeles Pampanga
October 2018 - October 2019
Answers incoming calls regarding order related concerns
specifically, returns, refund, exchanges, logistic issues and
requests. I handled both chat support and voice.
EDUCATION
Mary The Queen College
Guagua Pampanga
Hotel and Restaurant Management
2010 - 2011
GNC Monterssori
Guagua, Pampanga
Highschool
2004 - 2008
REFERENCES
Kate Bonagua
Krispy Kreme - Community Relations Manager
San Marino Heights Salawag Dasmarinas Cavite-
Celiane Royce Banzuela
Sr. Associate - Wells Fargo Bank
Salawag Dasmarinas Cavite-
