Rekha Aulakh

Rekha B. Aulakh Mobile : - E-mail :-Current Address : Al Nahda, Dubai Linkedin: https://www.linkedin.com/in/rekha-aulakh- Summary Result-oriented professional with over 14 years of expertise in management, customer service, and performance planning. Proven track record in team management, talent development, and process improvement through innovation and automated solutions. Strong communication skills with a focus on maintaining client relationships and cross-functional team collaboration. Skills ● ● ● Team Management Customer Service Performance Planning and Execution ● Process Improvement ● ● ● ● ● Sales Coordination Administrative Management Client Relationship Management Training and Development Lead Generation Professional Experience TVG Migration Immigration Consultant ● ● ● ● ● Promote and sell Citizenship by Investment programs to potential clients. Maintain strong client relationships and provide end-to-end application support. Stay updated on program regulations, pricing, and eligibility criteria. Achieve monthly and quarterly sales targets set by management. Coordinate with internal teams and government units for smooth processing. AAA Associates Immigration Consultant ● Aug 2024 – Feb 2025 Jan 2022 – Aug 2024 Generated leads by conducting targeted cold calls to prospective clients for immigration services. ● Scheduled and conducted meetings with clients to discuss their needs and immigration options, leading to successful deal closures. ● Consistently closed an average of 3-5 deals per month, contributing to the company’s sales targets and revenue growth. ● Developed and conducted training sessions for new joiners, enhancing their understanding of immigration processes and sales techniques. ● Provided regular briefings to the team on industry updates, regulatory changes, and company policies to ensure compliance and operational efficiency. Compliant work environment. ● Coordinated training sessions, orientation programs, and performance reviews. Global Marine Supply Business Development Manager cum Office Assistant Nov 2020 – Dec 2021 ● ● ● ● Generated leads, coordinated follow-ups, and oversaw sales operations. Developed long-term client relationships through regular communication. Identifying and mitigating the risks areas through proactive & effective communication Managed administrative responsibilities and HR tasks, including interviews and onboarding. ● Organized travel and client meetings for the Managing Director. A.M. Overseas Consultancy Services Administrative Office Assistant Aug 2018 – Oct 2020 ● Handled data collection, entry, and report preparation. ● Managed financial records, receipts, and payments. ● Supervised daily office operations and schedule management. Credit Link Group Sales Coordinator ● ● ● ● June 2016 – Aug 2018 Generated leads through corporate visits and follow-ups. Communicated with customers about documentation and processes. Trained new joiners and provided feedback to improve sales performance. Participated in weekly meetings to review team progress. Inchcape Shipping Services LLC DA Executive Aug 2015 – April 2016 ● Coordinated with the UK team on DA progress. ● Ensured timely and accurate DA generation to facilitate recoveries. ● Performed invoice QA and validated invoices against agreed rates. Snooze Cube LLC Sales Executive Jan 2014 – July 2015 ● Assisted transit customers with flight information and converted walk-ins to sales. ● Handled daily cash reports and sent feedback to management. ● Managed customer feedback and resolved queries. Reliance Global Com Ltd. Project Coordinator ● ● ● ● Dec 2010 – Jan 2013 Managed network/desktop support issues and resolutions. Coordinated with engineers and handled escalations. Assisted in setting up the service desk team and training new joiners. Created reports on customer satisfaction (C-SAT) and coordinated cease projects. ITSR Air-Conditioning Engineers Customer Relationship Manager Aug 2008 – Jan 2010 ● Handled client escalations and requirements. ● Managed a team of 8 relationship officers. ● Maintained long-term customer relationships and provided product demonstrations. WNS Global Services Customer Service Associate July 2007 – Aug 2008 ● Managed Amex Travel processes and handled airline reservations. ● Resolved US customer queries regarding travel tickets using Sabre Tool. Zenta Pvt. Ltd. Customer Service Associate Dec 2003 – Jan 2007 ● Handled sales processes for Chase Payment Protection Plans. ● Achieved sales targets through outbound calls to US customers. I, hereby affirm that the information in this document is accurate and true to the best Place: Signature Date: (Rekha B. Aulakh)