Réka Ilonczai

RÉKA ILONCZAI Date of birth: 15/06/1994 Nationality: Hungarian Sex: Female Address: Jerikó street 14. 4032 Debrecen Telephone:- E-mail:- Experienced technical support agent with strong problem solving skills is looking for new opportunities in the field of customer support to broaden her knowledge and experience. WORK EXPERIENCE 06/04/2017 – present Sales and Technical Support Representative at Just Develop It-JDI, Transcosmos kft. (Debrecen)      06/04/2016 – 05/15/2017 Assisting customers with their technical issues Training the customer on how to properly use our products Cancel, refund and upgrade subscriptions. Providing solutions in case of unexpected software malfunctions Attempting to persuade the customer to reconsider cancellation Waitress at Korzó Ételbár (Debrecen) EDUCATION September 2013 – June 2016 Philologist in English and American Studies University of Debrecen, Debrecen (Hungary)     September 2009 – July 2013 Qualification of diploma: excellent Learning about American and English culture and literature Gaining various skills required for proficient translations Important courses: Translation, American literature, English literature, Linguistics Secondary School Leaving Certificate Hám János Római Katolikus Líceum – Szatmárnémeti  Important school subjects: Biology, Chemistry, English PERSONAL SKILLS Mother tongue Hungarian Other languages English, Romanian UNDERSTANDING Listening Reading C1 B2 English SPEAKING WRITING Spoken interaction Spoken production B1 B2 C1 C1 C1 Language exam: Cambridge FCE, 2009 Romanian C2 C2 B2 Levels: A1/2: Basic user - B1/2: Independent user - C1/2: Proficient user Common European Framework of Reference for Languages Communication skills   Organisational skills  Professional skills  Good communication and initiative skills gained through working with international teams and customers, various university projects and summer practice Adaptive and sociable with a wide variety of personalities Strong organisational skills due to leading many teamwork projects at the university Translation ADDITIONAL INFORMATION Area of interest  Hobby  Customer service, translation Movies, TV Series, swimming, driving