Rejoice Shan Daniel

📍 🔗 📞 REJOICE SHAN DANIEL​ Kaduna, Nigeria | - | LinkedIn: rejoice-daniel-16a14a286 📧- PROFESSIONAL SUMMARY Results-oriented and certified Virtual Assistant with a proven track record in administrative support, customer service, and operational efficiency across diverse sectors. Recognized for enhancing team collaboration, streamlining workflows, and delivering measurable outcomes. Strong background in leadership, innovation, and community service, with proficiency in digital tools such as Microsoft Office Suite, Google Workspace, Trello, Asana, and Slack. Adept at multitasking, maintaining confidentiality, and supporting business goals with a proactive, solutions-focused approach. Passionate about contributing to mission-driven organizations like Lockheed Martin that prioritize excellence, innovation, and teamwork. CORE COMPETENCIES ●​ Calendar & Email Management​ ●​ Data Entry & Documentation​ ●​ Microsoft Office & Google Workspace​ ●​ Project Coordination (Trello, Asana)​ ●​ Communication & Client Relations​ ●​ Travel & Itinerary Planning​ ●​ Financial Reporting & Invoicing​ ●​ Confidential Information Handling​ ●​ Cross-functional Collaboration​ ●​ Problem Solving & Initiative​ PROFESSIONAL EXPERIENCE Bank Teller​ Lotus Bank, Kaduna​ September 2024 – Present 📅 ●​ Processed daily customer transactions averaging ₦5 million with 100% accuracy.​ ●​ Improved customer experience by reducing wait times by 25% through optimized service flows.​ ●​ Maintained precise financial records and generated daily reconciliation reports.​ ●​ Supported team members in meeting branch performance metrics and compliance goals.​ Supervisor​ Kwaitop Resort, Plateau State​ August 2023 – December 2023 📅 ●​ Led a team of 10 staff, achieving a 95% task completion rate within specified deadlines.​ ●​ Resolved over 50+ weekly guest inquiries, enhancing customer satisfaction and repeat visits.​ ●​ Implemented daily task tracking systems that improved workflow transparency.​ ●​ Collaborated with management to innovate service delivery and drive operational excellence.​ EDUCATION 🎓 Higher National Diploma (HND) – Microbiology​ Kaduna State Polytechnic, Kaduna – 2022 🎓 National Diploma (ND) – Science Laboratory Technology​ Federal Polytechnic Kaura Namoda, Zamfara – 2018 LEADERSHIP & COMMUNITY INVOLVEMENT ●​ President, Environmental Hygiene – NYSC CDS, Garkawa, Plateau (2023)​ Spearheaded environmental awareness campaigns and coordinated sanitation projects.​ ●​ General Secretary, Nigeria Christian Corpers Fellowship (2023)​ Organized events, maintained communication, and fostered community-building initiatives.​ CERTIFICATIONS ●​ Virtual Assistant Certification, ALX Africa​ ●​ Essentials of MS Excel – Formulas & Functions, Cambridge International Qualifications (CIQ)​ SOFT SKILLS ●​ Excellent communication (verbal and written) ●​ ●​ ●​ ●​ ●​ Leadership and Team Collaboration Critical Thinking and Analytical skills Time Management and Multitasking Adaptability in Remote/ On-site Environments Professionalism and Ethical Integrity