Rejoice Dorothy S. Vendiola

REJOICE S. VENDIOLA CUSTOMER SERVICE / DATA ENTRY / QUALITY ANALYSIS & VIRTUAL ASSISTANTANCE ABOUT WORK EXPERIENCE Extremely goal-oriented with outstanding communication skills (verbal and written). Tech savvy with a top-notch ability in multi-tasking. I can work under extreme pressure without failing to deliver world-class quality outcome. United Smart Tech - Home-based An Asurion Contractor Cellphone Repair Company SKILLS Customer Service / Consumer After-Care (phone, email & chat) Data Entry (wpm: 40-45; 95% accuracy) Google Suites & Microsoft office Internet Research / Web Search Quality Analysis Data Entry Managing Daily Operations CONTACT #32 Airview Heights, km. 10 Sasa, Davao City- - https://www.facebook.com/rejoice.vendiola https://www.instagram.com/rejoice06_18/? hl=en rejoice06_18 AUGUST 10, 2017 – JANUARY 12, 2019 (US CST TIME) Front-line Customer Service Phone Support Associate. Coordinate operations for the dispatch, back office, and field technicians for a smooth daily operations. Audit repair tickets for the supreme accuracy. Back office tasks such as completing tickets, investigating ticket problems and filing claims. Amazon.com - Home-based For multiple Seller Accounts JUNE 19, 2015 – AUGUST 10, 2017 (US EST TIME) Creating and uploading product listings with their respective images using Amazon Seller Central Checking quality and impact of product listings made by other listers Customer service (phone and email support) Process cancellation of orders and refunds. Beyond the Rack - Office-based BPO: Offsourcing Philippines Inc. MAY 13, 2013 – MAY 30, 2015 (CAD ST TIME) Answer inquiries from prospects. Assist customers regarding the status of their orders. Check with suppliers the status of the shipment. Customer service via phone, chat, and email. Process refunds, shipment investigation and cancellations. Parameds Retrievals - Office-based BPO: Focusinc Group Corp MARCH 13, 2011 – APRIL 30, 2013 (US EST TIME) EDUCATION University of Mindanao BS in Business Administration- Contacting medical facilities to acquire medical records of clients for their insurance application. Convincing facilities to fax/send the records fast Do follow-up to doctor clinics for the requested files