Reji Joseph Kuruvila

Reji Joseph Kuruvila 22 Kaufman Avenue , Highfields, Toowoomba QLD 4352 Email:-, Mobile:- Profile Summary I am a top-notch assistant with vast experience in Administration, Accounts and Business Relations at various management levels. Serve as primary point of contact for and liaison between management, Clients, and other stakeholders. Maintain excellent written and oral communication skills, problems resolution abilities and a high level of confidentiality. Equally effective self-management and advanced data processing support. Employment Background in Australia Aug 2024 to June 2025 Administration Officer Fairhaven Care Centre, Toowoomba This role reports to the Service Manager and involves reception duties and other administration work in relation to Level 3 accommodation for clients. The main duties in relation to this role involves: • • • • • • • • • • • Answering Phones from families and interested people, etc. Reading and completing dairy and communicating with staff. Consolidating hours for wages. Entering Pocket money to spreadsheet Reconciling petty cash and pocket money Liaising with Head office regarding payment of invoices Completing residents incoming forms correctly. Maintaining accurate and current records and files for each resident Maintaining the incident reports and accidents Brevity time keeping and roster changes Onboarding of new staff and management of staff files Apr 2024 to May 2024 Roster Clerk part time McLean Care Toowoomba This role to reports to the Service Delivery Manager and involves preparation of rosters, negotiation of shift changes, data entry of client requirements into the system, general office support and some infrequent on call: • • • • • To be the direct point of contact for clients and carers in relation to roster management Coordinate development and ongoing coverage of client rosters Review in consultation with Service Supervisor, the schedules and validate hours worked, as required Liaise with ccarers to coordinate brokered care Monitor effective use of contractors against available budgets. Support co-ordinators to ensure appropriate rostering Ensure appropriate allocation of training days for carers in line with requirements Reji Joseph Kuruvilla 1 • • Ensure appropriate rostering of carers with work related injuries and carers on return to work programs All leave rostered as required Aug 2022 to Oct 2023 Administration Officer St Vincent DePaul Disability Services, Toowoomba St Vincent DePaul Disability Services provide a range of supports and services for people with a disability. Working as an admin officer I have the following duties: • • • • • • • • • • • • • • Provide administration support and effective daily calendar management. Coordinate correspondences such as emails, phone calls. Work with stakeholders and general managers to support high quality customer service. The maintenance of Supported Independent Living (SIL) and community rosters including but not limited to managing shift replacements for unplanned leave and cancellations as required Filling shifts in a timely and cost-effective manner; ensuring minimum disruption to clients Populate and update roster templates in a timely and efficient manner, Maintain accurate documentation, including scheduling in the electronic Humanforce rostering system Respond to and appropriately manage employee queries regarding their rosters Provide roster information to the Service Delivery Managers and Client Liaison Officers as requested and appropriate Receive and verify invoices and requisitions for goods and services Verify that transactions comply with financial policies and procedures Prepare, verify, and process invoices and coding payment documents Process invoices for payment and Purchase orders in Tech one Preparing Invoice Evidence spreadsheets uploading claims to the NDIS portal (PRODA) Jan 2021 to June 2022 Plan Management Support Officer Magenta Community Service, Toowoomba Magenta Community Services (Magenta), works alongside people of all ages, providing disability support and aged care services. Working as a plan Manager I helped the clients to manage their funding, pay their providers on time and keep track of the client’s your budgets. As a Plan manager my responsibilities are given below: Responsibilities/Achievements • Receiving, Checking, and uploading service provider invoices to the plan management software Brevity. Reji Joseph Kuruvilla 2 • • • • • • • • • • Preparing and Uploading claims (ABA Files) to the NDIS portal (PRODA). Preparing supplier payments for approved claims Receive and verify invoices and requisitions for goods and services Preparing and distributing monthly plan management activity statements to NDIS participants Prepare, verify, and process invoices and coding payment documents Handling and resolving urgent matters and time-critical issues. Strengthening the capacity of participants in their understanding of their budget and plans. Claim the monthly plan management fees from the participants Attend training seminars and professional development programs Contributing to finance process development by identifying process improvements and efficiency gains Jan 2011 to Nov 2020 Support Service officer Australian Red Cross- Homestay and YHaRS Homestay and Youth housing and reintegration service (YHaRS) are the two homelessness services of Red Cross in Toowoomba. I’m working with Homestay and YHaRS for the last 9 years. Working as a Support Service Officer for both teams I have always kept a cordial relationship between the management, clients and different community organisations in Toowoomba. Responsibilities/Achievements • • • • • • • • • • • • • • • • • Demonstrated proficiencies in telephone and front-desk reception within a high Volume environment. Oversee maintenance of the reception and waiting area. Answer and forward phone calls to appropriate individuals and departments. Taking the details of new referrals and pass on to intake officers. Prepare incoming and outgoing mail and packages Receive and verify invoices and requisitions for goods and services Verify that transactions comply with financial policies and procedures Prepare, verify, and process invoices and coding payment documents Train Volunteer Reception Staff and ensure a better reception service. Manage the weekly cheque run and record all cheques in spread sheet Maintain the Car fleet with Service, Log books and Fuel cards Track and administer brokerage funds and Prepare the purchase orders Prepare travel and accommodation bookings for staff. Maintenance of building include pest control, Service the air conditioners, Reporting General repairs and change of toner in Printers. Maintain the petty cash reconciliation. Maintain a filing system for all financial documents. Purchase of Stationary, Kitchen and bathroom supplies. Attend training meetings, group meetings and professional development programs. Reji Joseph Kuruvilla 3 July 2008 to Mar 2010: Enrolment Officer Kath Dickson Institute of Early Childhood Studies, Toowoomba The Kath Dickson Institute of Early Childhood Studies at Toowoomba is a registered training organisation delivering competency-based training to child-care students at all levels including Certificate III, Diploma and Advance Diploma. Working as an Enrolment Officer I have always kept a strong relationship between the students, training staffs and various RTOs in Queensland. Responsibilities/Achievements • • • • • • • • • Provide administrative/secretarial support for the division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries. Handles calls and promptly forwards them to appropriate person among the different divisions of employees in Kath Dickson. Maintaining and updating student records on the Kath Dickson’s Student Information System Corskill which includes personal data, module electives, academic performance and progression Processing student enrolments and forward all the enrolment invoice to the Finance Dept. Data processing and preparation of confirmation of enrolments (COE) and student ID cards. Technical support for trainers as required including provision of resources. Co-ordinate and maintain effective office systems and procedure, maintaining effective filing and retrieval systems. Create and maintain and update excel spreadsheets and data bases for government Funding Programs Scanning of records, Filing and Faxing and photocopying Sep 2006 to March 2007: Assistant Client Service Officer Queensland University of Technology (QUT), Brisbane In QUT I worked as an Assistant Client Services Officer in the international admissions in Queensland University of Technology (QUT) Kelvin Grove Campus. In my recent position at QUT I work towards building and enhancing strong relationships with department chairs, administrators and faculty staff, within the university. Responsibilities/Achievements • • • • Maintaining and updating student records on the University's Student Information System Callista which includes personal data, module electives, academic performance and progression Maintaining student record files and supporting the delivery of the business processes relating to the key events in the 'Student Journey' e.g. admissions, enrolment, induction, assessment, placements, and progression and advising academic colleagues appropriately. Liaising with colleagues in partner colleges and agents of different countries to ensure timely and efficient processing of student data. Liaising with other Faculties/Departments within the University and outside bodies as required. Reji Joseph Kuruvilla 4 • • • • • • • • Provide relevant and timely information and support to academic and administrative colleagues as required. Provide support and guidance to students and their agents with programme related and other queries, referring them to appropriate members of the Faculty or University as needed. Developing improved operational processes and overseeing their implementation. Effectively handling and dealing with issues arising from faculty, staff and students. Scanning of records, Filing and Photocopying Banking and Distribution of mails. Preparation of student correspondence, Data entry of international student application information and Preparation of Certificate of Enrollment (COE). All the other administrative work in connection with the job Scholastic Record 2017-18 Cert III in community service With Skill certified Australia - Master of Information System (MIS) Advance, Griffith University, Australia Specialisation: Information Systems and Business Analysis - Completed 3 years Article ship from Institute of Chartered Accountants of India - Bachelor of Commerce (B.com) Mahatma Gandhi University, Kottayam, India Specialisation: Accounting, Costing and Business Membership and Awards • • • • • Member of Griffith Alumni Holder of First Aid Certificate and CPR Super user of Red Connect Information System of Red Cross Holder Yellow Card Holder of C class Driver’s License Computer Skills • • • • • • • • • • Microsoft Office: MS Word, MS Excel, Power Point and Outlook Human Force: Rostering Software Tech one: Information Systems Brevity: Plan Management Software Proda: NDIS Portal Callista: Student Information System (QUT) Corskill: Student Information System (Kath Dickson) Red Connect: Information System (Red Cross) Kronos: Rostering Software Actively participated in several workshops for Professional development Reji Joseph Kuruvilla 5 Referees: At request Reji Joseph Kuruvilla 6