Reinz Ningasca

REINZ JOHN NINGASCA - EDUCATION BACHELOR IN BUSINESS ADMINISTRATION - PROFILE Versatile and people-focused healthcare support professional with experience in U.S. medical claims, patient admissions, and talent acquisition. Skilled in resolving University of Cebu-LM complex insurance issues, training teams for high service standards, and guiding Graduated 2019 Known for improving workflows, supporting cross-functional teams, and patients and applicants through critical processes with accuracy and empathy. consistently delivering reliable, compassionate service. Secondary Marigondon National High School Graduated 2014 WORK EXPERIENCE Primary Results-CX Marigondon Elementary School Graduated 2010 2023 – 2025 Customer Care Representative/Trainer I began my career at Results-CX as a Call Center Agent handling inquiries from members and providers related to U.S. healthcare medical and prescription EXPERTISE Medical Insurance Verification (Eligibility & Benefits) Prior Authorization Coordination claims. Within a year, I was promoted to Trainer, where I led onboarding sessions for new hires and facilitated training programs to maintain high standards in service and workflow accuracy. UC Medical Center 2019 - 2020 Admitting Staff Handled patient admissions, verified insurance coverage, assigned rooms, and explained hospital policies. Helped ensure billing accuracy, maintained facility data, and supported cross- Customer Service Claims Processing & Adjudication (CMS-1500, UB-04) Cultural Competency in Patient Interactions CRM Salesforce departmental tasks as needed. - Concentrix HR Intern Supported candidate processing during my Talent Acquisition internship—screened resumes, guided applicants through assessments, prepared profiles for final interviews, and handled documentation. Also assisted with various HR tasks under supervisor direction. LANGUAGE English Tagalog REFERENCES James Patalinghug Trainer Phone: Email : -- Kenneth Sagarino Account Supervisor Phone: Email : - -