Reinald Jorickson Macapagal Zuñiga

Reinald Jorickson M. Zuñiga Blk 22,Lot 5, Jaime Simeon Dr. Don Pepe Cojuangco Homes Subdivision Barangay. Cut-Cut II , Tarlac City, Philippines 2300 CONTACT #:- Email Address:-Skype ID: Reinald_Jorickson Objective: To obtain a challenging position that will utilize my highly developed interpersonal skills and will allow me into a position of broader responsibility. PERSONAL DATA Age : 35 years old Birth Date : March 13, 1983 Civil Status : Single Height : 5’10” Gender : Male Religion : Roman Catholic Skills: • Capable of speaking, writing and reading in English Language. • Experienced in handling Live Chats and Customer Support. • Knowledge of Microsoft Office ( Excel, PowerPoint, Word ). • Ability to communicate with diverse personality. • Comfortable working with groups and individual. • Knowledgeable and confident with selling/sales ability. • Can work to shifting schedules and can work on a graveyard shift. PROFESSIONAL EXPERIENCE/S: HOMEBASED JOBS: Zephyr Online Company (Virtual Assistant) January 2018 – June 2018 • We manage booking and hotel reservations. • Data entry CarChat24 (Online Live Chat Support) October 2016 – December 2017 • We handle chats and customer service. • We get and validate leads or customer’s information and send it to the car dealership. • We help customer with their inquiries. Engage to Sell (Online Live Chat Support) October 2014 – July 2016 • We handle chats and getting leads for different car dealership. • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a vehicle or service • Adjust sales scripts to better target the needs and interests of specific individuals. • Create your own sales strategy to be effective on getting customer’s leads and information. • Appointment Setting through chat. eBay Online Store (Virtual Assistant / Email Support) July 2015 – July 2017 • We answer email inquiries for eBay and provide information about their orders. • Processed refunds and answers complaints through email. • Create email templates for eBay to make the responses faster. BPO COMPANY: Sutherland Global Services November 9, 2009 – April 2014 September 2016 – May 2017 Accounts Handled: 1. H&R-Block – Financial Account 2. Intuit Turbo Tax – Installation/Customer Service Representative / Sales Representative 3. FTD.COM – Customer Service Representative 4. United Online Retention - Hybrid Sales Representative / Retention Agent 5. Norton Live by Symantec – Telemarketer / Sales Representative / Front-End / Customer Service / Technical Support 6. ATNT U-VERSE - Technical Support / Technician Appointment Setter • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a vehicle or service • Selling specific products by giving all the features and benefits • using sales, business development, marketing techniques and networking in order to attract business from client companies • Handling customer’s inquiries • Pacifying I-rate customers and resolving their complaints. • Retaining customers that is about cancel their account by giving alternative solution • Ability to adapt and adjust to any given circumstances. Specifically to Customer’s Need, Situation and English Literacy. Appointment Setting • EDUCATIONAL BACKGROUND Primary : College of the Holy Spirit ( 1990 – 1993 ) Don Bosco Technical Institute ( 1993 – 1996 ) Secondary : Don Bosco Technical Institute ( 1996 – 2000 ) Tertiary : Saint Louis University Baguio ( 2000 – 2002 ) (Bachelor in Science and Electronics Computer Engineering) I hereby certify that the above information is true and correct to the best of my knowledge and ability. Reinald Jorickson M. Zuñiga Applicant