REINA GABA CANTOS
#638 New San Vicente Libjo, Batangas City, 4200
Telephone Numbers: - / -
Email Address:-Linked In URL: linkedin.com/in/reina-cantos-20311b139
Skype ID: queenie.adajar
Upwork: https://www.upwork.com/o/profiles/users/_~01aa989f97a4d6ad4b/
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JOB OBJECTIVE
To obtain employment as a Administrative Assistant at your company. Bringing more than 5 years hand’s on experience in a BPO company and more than a year experience as VA specifically in Real Estate. Goal-oriented professional seeking this kind of position using exceptional expertise in handling administrative and clerical work from home.
SUMMARY OF QUALIFICATIONS
Reporting Skills, Maintaining Files, Dependability, Organization, Scheduling, Confidentiality, Independence, Verbal and Non- Verbal Communication, Teamwork and Microsoft Office Skills, Providing Training, Coach People, Website Administrator, Lead Generator, Craigslists, VFyler and Backpage Advertisement, Website Registration and Research, Real Estate Blogger and Social Media Administrator.
PROFESSIONAL EXPERIENCES
November 02, 2018 – Up to PresentCraigslist Ad Content Writer
Open Sky Land Company LLC
Posting Ads in Craigslist
Checking the Success Rate of Posted Ads
July 17, 2017 – November 01, 2018Virtual Administrative Assistant
Real Estate MLS Listing And Other Listing Sites
Website Administrator Through On Carrot Platform and Sierra Platform
Data Entry Specialist
Website Registration
Website Research
Craigslist and VFlyer Advertisement
Social Media Administrator
Facebook Ads (Marketplace and Groups)
Instagram Ads
Real Estate Blogger
Craigslist Ads Posting
And All Admin Works
May 2015 – June 15, 2017Virtual Administrative Assistant
Website Administrator
Data Entry Specialist
Lead Generator
Website Registration
Website Research
Craigslist, VFlyer and Backpage Advertisement
Social Media Administrator
Real Estate Blogger
Major Skills as Website Administrator Through The Use of On Carrot And Sierra Platform
Implement updates, upgrades, and patches in a timely manner to limit loss of service
Recommend web site improvements
Inform web site users of problems, problem resolutions or application changes and updates
Review or update web page content or links in a timely manner, using appropriate tools
Update everything about the website (e.g. Projects done, Testimonials, Blogs, Company Profile, etc)
Major Skills as Data Entry Specialist
prepare, compile and sort documents for data entry
check source documents for accuracy
verify data and correct data if necessary
obtain further information for incomplete documents
update data and delete unnecessary files
combine and rearrange data from source documents where required
enter data from source documents into prescribed computer database, files and forms
scan documents into document management systems or databases
check completed work for accuracy
store completed documents in designated locations
maintain logbooks or records of activities and tasks
respond to requests for information and access relevant files
comply with data integrity and security policies
maintain own office equipment and stationery supplies
Major Skills as Lead Generator
generates sales lead
meet and exceeded quotas at the given time
keeps close communication with co-workers
follows instructions and apply updates
maintains knowledge of current sales and promotions status
enter data from source documents into prescribed computer database, files and forms
scan documents into document management systems or databases
check completed work for accuracy
store completed documents in designated locations
Major Skills in Website Registration
maintains list of the websites to be registered
follows instructions religiously on how to do a website registration
finishes assigned work at the given time
enter data from source documents into prescribed computer database, files and forms
scan documents into document management systems or databases
check completed work for accuracy
store completed documents in designated locations
Major Skills in Website Research
follows instructions and details on what to research
finishes assigned work at the given time
enter data from source documents into prescribed computer database, files and forms
scan documents into document management systems or databases
check completed work for accuracy
store completed documents in designated locations
Major Skills in Craigslist, VFlyers and Backpage Advertisement
follows the right steps in doing an advertisement
posts advertisements on time, two posts per day
renews posted advertisements on a regular basis
makes reports on the job done
Major Skills as Social Media Administrator
Develop relevant content topics to reach the company’s target customers.
Create and manage all published content (images, video and written).
Monitor, listen and respond to users in a “Social” way while cultivating leads and sales.
Conduct online advocacy
Develop and expand community and/or influencer outreach efforts.
Oversee design (ie: Facebook Timeline cover, profile pic, thumbnails, ads, landing pages, Blog, etc.).
Design, create and manage promotions and Social ad campaigns.
Manage efforts in building online reviews and reputation. Monitor online reviews and respond to each review.
Major Skills as Real Estate Blogger
Writes blogs about real estate
Edits pre-canned blogs for the website
March 15, 2010 – August 15, 2012Quality Assurance Representative
Alorica Pacific Rim Inc. Lipa Batangas
Health Care Account
Major Skills
Excellent interpersonal, written, and oral communication skills
TRAINING AGENTS - Educating agents on the purpose of the team and what can be done to ensure high QA scores and how to stick to the telephone script, branding the call, taking ownership of the call, avoiding dead airtime and closing the call.
RECORDING AND LISTENING TO CALLS – Using checklist to determine if the agent handles the call according to QA standards and guidelines and assigned scores afterwards.
COACHING AND PROVIDING FEEDBACK – Giving constructive feedback to the agents about the call handled. Assuring that the agent will understand the quality metrics that the team should meet every month.
March 26, 2007 – March 14, 2010Customer Service Associate
Advanced Contact Solutions Inc. Lipa Batangas
Health Care Account
Major Skills
Excellent interpersonal, written, and oral communication skills
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Quickly build and develop rapport with customers over the phone
Able to demonstrate strong influencing and closing skills
August 19, 2005 – April 23, 2006Events and Promotions Coordinator
Montenegro Shipping Lines Inc.
Batangas City Port Office
Major Skills
Coordinates events and broadcast relations in radio and television
Coordinates promotions with concerned departments, satellite offices, port managers, government agencies and the media
Receives incoming solicitations and proposals and transmits outgoing correspondence
Ensures copies and maintains of quality records of all the materials, program, information campaign and promotions of all events
Assumes responsibilities of any of the Marketing Coordinators during the latter’s absence
Performs other functions that may be assigned by the department head or General Manager
SKILLS
Patient
Good written and oral communication skills
Fast and accurate
Detail oriented
Good computer skills
Able to proofread and edit texts
Has an organizational skill
Has an analytical skill
Understanding of data confidentiality issues
EDUCATION
Bachelor of Arts in Communication
University of Batangas
2005
Batangas National High School
2000
Libjo Elementary School
1996
PERSONAL BACKGROUND
Birthdate:July 01, 1984
Father’s Name:Luciano G. Cantos
Mother’s Maiden Name :Juana M. Gaba
Height: 5’2
Weight:60 kls.
CHARACTER REFERENCE
Maria Antonietta H. Landoy
Pareto Innovation
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Ma. Cecilia Reyes
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Alorica Pacific Rim Inc. Formerly Advanced Contact Solutions Inc.
Erica Katrina Gonzales
Team Manager
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Cindy Claire Flores
Quality Assurance Manager
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Karen Quizon
Quality Assurance Reresentative
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Divina Rocafort
Quality Assurance Representative
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REINA GABA CANTOS
Applicant
