Reigneth Isitua

Reigneth Isitua

Customer service representative, IT project management, Support
Reply rate:
-
Availability:
Hourly ($/hour)
Age:
26 years old
Location:
Lagos, Lagos, Nigeria
Experience:
2 years
‭REIGNETH OLUWAFUNMILAYO ISITUA‬-|Lagos, Nigeria‬ ‭linkedin.com/in/reigneth-isitua-‬ ‭CAREER OBJECTIVE‬ ‭ otivated and adaptable professional with growing experience in customer service, executive‬ M ‭support, project coordination, social media management, and HR administration. Proficient in‬ ‭project management with a strong focus on achieving outcomes and notable expertise in‬ ‭leadership and coordination. Demonstrated ability to oversee complex projects across various‬ ‭industries, consistently enhancing team performance and fostering customer satisfaction.‬ ‭Experienced in using tools such as Asana, Trello, Microsoft Project, and JIRA to ensure on-time,‬ ‭on-scope, and on-budget delivery. Committed to driving efficiency and productivity through‬ ‭strategic planning and execution, eager to contribute positively to a dynamic team and support‬ ‭organizational objectives.‬ ‭SKILLS‬ ‭‬ ● ‭●‬ ‭●‬ ‭●‬ ‭●‬ ‭●‬ ‭●‬ ‭ ustomer Satisfaction‬ C ‭Executive Support‬ ‭Project Coordination‬ ‭Social Media‬ ‭HR Management‬ ‭Conflict Resolution‬ ‭Time Management‬ ‭EXPERIENCES‬ ‭ MOSERV‬ A ‭Aug 2024 - Present‬ ‭IT Project Management Intern‬ ‭●‬ ‭Assisted in the development of project plans, timelines, and schedules. Collaborate with‬ ‭team members to define project objectives, deliverables, and resource requirements.‬ ‭●‬ ‭Maintained project documentation, including project plans, meeting minutes, action‬ ‭items, and status reports.‬ ‭●‬ ‭Prepared regular progress reports and updates for project stakeholders.‬ ‭●‬ ‭Facilitate communication between project team members, stakeholders, and external‬ ‭vendors.‬ ‭●‬ ‭Coordinated meetings, conference calls, and project-related events. Serve as a central‬ ‭point of contact for project-related inquiries.‬ ‭●‬ ‭Tracked project tasks and milestones to ensure timely completion.‬ ‭●‬ ‭Monitored project progress and identified potential risks or issues.‬ ‭●‬ ‭Proactively addressed any deviations from the project plan and escalated as necessary.‬ ‭●‬ A ‭ ssisted in resource allocation and coordination, including scheduling meetings,‬ ‭arrangements, and procuring necessary supplies or equipment for project activities.‬ ‭●‬ ‭Ensure that project deliverables meet quality standards and adhere to project‬ ‭requirements.‬ ‭●‬ ‭Conducted quality checks and review project documentation for accuracy and‬ ‭completeness.‬ ‭●‬ ‭Identified potential risks and issues that may impact project timelines or outcomes.‬ ‭●‬ ‭Worked with the project team to develop risk mitigation strategies and contingency plans.‬ ‭●‬ ‭Provided administrative support to project teams as needed, including organizing team‬ ‭meetings, maintaining project calendars, and assisting with project-related tasks.‬ ‭ inkpoint Resources International Limited‬ L ‭Sep 2023 - June 2024‬ ‭Operations Officer‬ ‭●‬ ‭Supported nationwide brand activation events, contributing to a significant 35% growth‬ ‭rate within 9 months, and assisted in managing over 50 events across major cities with‬ ‭consistent brand messaging. Additionally, I managed payroll for activation officers,‬ ‭overseeing the disbursement of over 5 million in salaries.‬ ‭●‬ ‭Contributed to innovative experiential marketing campaigns by enhancing customer‬ ‭engagement and brand visibility through interactive installations and live demonstrations‬ ‭and,‬ ‭●‬ ‭Played a key role in the success of campaigns for Nigerian Brewery, contributing to a‬ ‭40% increase in brand awareness and a 25% boost in sales within six months.‬ ‭●‬ ‭Assisted in launching Avva Brands' new product line successfully, contributing to a 30%‬ ‭increase in market share through strategic event planning and influencer partnerships.‬ ‭●‬ ‭Supported logistics coordination and vendor management to ensure seamless event‬ ‭execution and positive attendee feedback.‬ ‭●‬ ‭Contributed to developing event strategies including pop-up events and media‬ ‭partnerships, which drove significant media coverage and engagement.‬ ‭ eina Maintenance & Reliability Services‬ B ‭Jun 2022 - Aug 2023‬ ‭Administrative Intern‬ ‭●‬ ‭Supported the Project Management Office (PMO) in optimizing project efficiency by‬ ‭utilizing tools like Microsoft Project and Asana. Facilitated stakeholder communication‬ ‭and project reporting, ensuring alignment and successful project execution.‬ ‭●‬ ‭Assisted in the coordination of multiple projects, contributing to a 20% improvement in‬ ‭project delivery times.‬ ‭●‬ ‭Played a pivotal role in creating and maintaining comprehensive project documentation‬ ‭and preparing detailed reports, ensuring accurate tracking of project activities and‬ ‭milestones.‬ ‭●‬ S ‭ upported the analysis and enhancement of PMO processes, leading to a 15% increase in‬ ‭overall efficiency and productivity.‬ ‭●‬ ‭Gained proficiency in project management tools such as Microsoft Project, Asana, and‬ ‭JIRA, effectively supporting project planning and tracking activities and enhanced‬ ‭stakeholder engagement through the preparation and presentation of reports for smooth‬ ‭execution of project tasks‬ ‭EDUCATION‬ ‭●‬ B ‭ .Sc Sociology First Class Honors‬ ‭University of Ibadan, Oyo State‬ ‭CERTIFICATION‬ ‭‬ ● ‭●‬ ‭●‬ ‭●‬ ‭●‬ ‭●‬ ‭●‬ ‭●‬ ‭●‬ ‭ gile Fundamentals: Including‬ A ‭Scrum & Kanban - Udemy‬ ‭PMP Certified‬ ‭Dip, FM Certified‬ ‭Chartered Project Manager‬ ‭Graduate Professional‬ ‭Entrepreneurship Developer‬ ‭(GPED) Certified‬ ‭NYSC Certification‬ ‭TOOLS‬ ‭‬ ● ‭●‬ ‭●‬ ‭●‬ ‭●‬ ‭●‬ ‭●‬ ‭●‬ ‭ icrosoft Project‬ M ‭Asana‬ ‭Trello‬ ‭JIRA‬ ‭Hootsuite‬ ‭Buffer‬ ‭Microsoft Office Suite (Word,‬ ‭Excel, PowerPoint)‬ ‭REFERENCES‬ ‭●‬ ‭Available on request‬ ‭2023‬
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