Reign Pagcu

REIGN ISABEL PAGCU VIRTUAL ASSISTANT Summary I’m a dedicated professional with experience in both customer support and virtual assistance. My strong communication, problem-solving, and organizational skills help me deliver efficient and client-focused solutions. I thrive in fast-paced settings, quickly adapt to new systems, and take pride in providing quality results. With a keen eye for detail and the ability to work independently, I’m a reliable and proactive asset to any team. Experience Customer Support Representative (TaskUs) March, 2024 - January, 2025 ●​ Handled high-volume customer emails, addressing order, product, and shipping inquiries promptly. ●​ Processed orders, returns, and refunds, ensuring accuracy and customer satisfaction. ●​ Resolved refund requests in line with company policies and maintained clear communication. ●​ Collaborated with inventory and logistics teams to resolve customer issues efficiently. ●​ Tracked and documented customer interactions using CRM and ticketing systems for timely follow-ups. Virtual Assistant (Freelance) February, 2025 - Present ●​ Managed client emails and calendars, streamlining communication and scheduling. ●​ Executed email marketing campaigns, creating content and tracking performance. ●​ Edited videos for social media and marketing to enhance brand visibility. ●​ Designed graphics for branding and marketing materials. ●​ Developed responsive websites and mobile apps, ensuring seamless user experiences. Services ●​ ●​ ●​ ●​ ●​ ●​ ●​ Email Management Email and Chat Support Email Marketing Calendar Management Graphic Design Web and Mobile Design Video Editing Contacts Email: Reign Pagcu |-Linkedin: Reign Isabel Pagcu | www.linkedin.com/in/reign-isabel-pagcu-a3aa4b339 Telegram: @Xsbla Mobile Number:-