Reign Kairi Alexandra Gomez

REIGN KAIRI ALEXANDRA GOMEZ CAREER OBJECTIVE I am an aspiring Virtual Assistant with a strong background in technical support and business management. My BPO experience has trained me to handle customer concerns efficiently, troubleshoot technical issues, and maintain professionalism under pressure. I have handled customer service, inventory, social media management and daily operations, which strengthened my organizational and communication skills. I am eager to apply these abilities in a professional VA role, helping clients streamline their tasks and achieve business growth. Education Science, Technology, Engineering, and Mathematics Professional Experience Operation Customer Expert – (SAMSUNG) Provided troubleshooting support to customers through calls, chat, or email Guided clients step-by-step in resolving technical concerns Documented customer issues and coordinated with higher support teams Maintained high customer satisfaction scores and followed company standards Business Management Oversaw day-to-day operations of small businesses Handled customer inquiries and support (online and in-person) Tracked sales and inventory using spreadsheets Coordinated with suppliers for restocking and logistics Managed basic finance tasks such as expense monitoring and sales recording Managed social media accounts (Facebook, Instagram, etc.) Skills Customer Service & Technical Support (troubleshooting, chat & call handling) Administrative Support (email management, data entry, scheduling) Business Operations (inventory management, supplier coordination) Social Media Management (content creation, scheduling, engagement) Tools & Platforms: Google Workspace, MS Office, Canva, Trello, Zoom, Slack, Facebook Page Manager, Instagram Business Tools, AI, Google Calendar, Google sheets, Google Docs. Soft Skills: Communication, Problem-Solving, Multitasking, Time Management -