Reianne Criset Jacob

REIANNE CRISET JACOB ROCK STAR CUSTOMER SERVICE SUPPORT VIRTUAL ASSISTANT E-COMMERCE SPECIALIST SPANISH BILINGUAL ABOUT ME I'm confident in my ability to make anything I put my mind to success. I work quickly, positively, and efficiently because I love what I do. I'm extremely motivated and a great manager of time. I learn swiftly and I have a strong analytical skills. CONTACT Phone number: - Email:-SKYPE: live:.cid.79e4a85da009f83a Location: Marikina City, Philippines LinkedIn: https://www.linkedin.com/in/reiannesantiago-b9 APPS AND TOOLS MICROSOFT AND GOOGLE HUBSPOT SHOPIFY CANVA EMAIL & CHAT SOFTWARE COMMUNICATION (SLACK, SKYPE, ZENDESK, OUTLOOK, DISCORD) OUTLOOK HUBSPOT XERO ZENDESK EXPERIENCES CUSTOMER SERVICE STARTEK PHILIPPINES SEPTEMBER 2018 - MARCH 2021 Processing Replacements, Refunds, Returns, Tracking a package, and Order Fulfillment Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address order issues. Resolved customer complaints while prioritizing customer satisfaction and loyalty. Increased customer retention by developing and offering unique discount options while driving interest in new product lines through calls, emails, and chats. ALL ROUNDER VIRTUAL ASSISTANT AUSTRALIAN CLIENT - E-COMMERCE BUSINESS APRIL 2021 - JUNE 2021 Responding to customer inquiries through chats, emails, and calls. Processing orders, troubleshooting, and returns. Basic E-commerce website editing Bookkeeping Shopify website editing page TECHNICAL SUPPORT ALORICA PHILIPPINES JULY 2021 - APRIL 2022 Responding to customer inquiries through chats, emails, and calls. Assisting customers to troubleshoot their appliances such as Microwave Oven, Cooking Range, French Door Refrigerator Using a ticketing system or a dedicated form to create a ticket for the technician visit. E-COMMERCE VIRTUAL ASSISTANT U.S. CLIENT - E-COMMERCE BUSINESS JANUARY 2022 - JANUARY 2024 Responding to customer inquiries through chats, emails, and calls. Processing orders, troubleshooting, and returns. C E R T I F Ist CATIONS SPANISH LANGUAGE COURSE LEVEL 1 AND 2 Life Changing Language Center Basic E-commerce website editing Bookkeeping Shopify and ETSY website editing page Product listing using Social media management Graphic design through Canva EXECUTIVE ASSISTANT - CEO SUPPORT ASSISTANT MANAGER U.S. CLIENT - BUSINESS CONSULTANCY MAY 2022 - SEPTEMBER 2023 Setting up various appointments and arrangements involves different considerations depending on the nature of the engagement. Arranging meetings, whether internally within your organization or externally with external partners, clients, or stakeholders, requires careful planning and effective communication. Handling CEO'S email Coordinating to business clients through call and email Primary contact for internal request for CEO's attention CUSTOMER SERVICE US CLIENT - VISA/PASSPORT SERVICES MARCH 2023 - SEPTEMBER 2024 Examine visa applications and supporting documents for accuracy and completeness. Accurately input applicant information into the visa processing system. Authenticate provided documents and ensure they meet the required standards. Liaise with applicants to obtain additional information or documentation as needed. Provide assistance and guidance to applicants regarding visa requirements and procedures. Address any issues or discrepancies in applications in a timely manner. Effective communication with the customer to make sure they have a high chance of approval for non-immigrant/immigrant application