Rehan Ali

Rehan Ali Ambitious self-motivated professional with more than 4 years of experience building relationships retaining accounts and growing profit channels. A seasoned leader with a strong background in expanding network connections, introducing products and educating clients. Highly skilled at developing pricing strategies,increasing sales territories, and achieving solutions to meet customer requirements. Personal Date of birth: 03/02/1994 Address: Dubai, United Arab Emirates Phone number: - Email address:- Information Assistant Relationship Manager Azur Properties 09/2019 – 05/2020 UNITED ARAB EMIRATES Meeting with clients and closing the deals Attending monthly meetings with other senior members of the business. Setting up Inbound and Outbound calls helping clients with their inquiries Identifying key areas for improvement in the sales process. Arranged appointments with prospective purchasers to view listed houses and lots for sale. Provided exceptional customer service and succeeded in developing a large client base. HR Project Assistant (internship) Dubai Electricity & Water Authority - DEWA 11/2018 – 12/2018 DUBAI, UNITED ARAB EMIRATES Assisted in maintenance of project records and files. Developing forms and records to document project activities. Distribute duties among bureaus. Manage overall project plan. Supervise and handle a group of 30 employees collecting vote for sheikh Hamdan award. As a team we collected 1200+ votes everyday from the residents of Dubai Work experience Call Center Representative Sharaf DG 07/2017 – 04/2018 SHARJAH, UNITED ARAB EMIRATES Dealing with Inbound and Outbound calls helping customers with there inquiries. Resolved and de-escalated customer complaints by solving issues quickly achieving a high level of customer satisfaction Creating invoices, POD's, approvals and updating data and verifying it. (Appreciation for most calls received in a month) Evaluate problems of the customers and provide logical lasting solutions. customer service and call center agent Ipsos 12/2015 – 11/2016 SHARJAH, UNITED ARAB EMIRATES Consulted with customers auto provide valuable customer service and achieved a high sales percentage as a result. Communicated with customers regarding product or service requirements, addressed and resolved customer issues Drove business development through effective communication with customers to increase their knowledge of company deliverable product Assistant Property Consultant Ideal Homes Reality 01/2015 – 11/2015 DUBAI, UNITED ARAB EMIRATES Responded to all calls and determined the problems that needed to be resolved by actively listening and asking appropriate questions cold calling to produce property list that was appropriate for buyers and their request for prospective purchase provide guidance to home buyers and sellers on the procedure to successfully by and sell properties Human Resources Assistant Al-Futtaim 09/2014 – 10/2014 Work experience DUBAI, UNITED ARAB EMIRATES Take confidential feedback and survey from the employees of al futtaim group. Worked for three consecutive years. Increased employees' attendance records from passable to exceptional by emphasizing punctuality and being prepared to start work on arrival. Controlled all confidential and proprietary information released to company clients. Acted as team leader with the objective of providing daily assistance to the company's employee service department. Call center Agent First gulf bank 01/2014 – 09/2014 DUBAI, UNITED ARAB EMIRATES Contacting the existing bank customers to provide them different facilities and services on their credit card. • Personal Loans • Credit Cards • Insurance • Supplementary Cards • Balance Transfer • Quick Cash Document Controller/ Data entry clerk Realistic Management Consultancy 05/2012 – 05/2013 DUBAI, UNITED ARAB EMIRATES Carry out document quality check according to Document control procedure. Controlling all incoming and outgoing documents. Support for incoming and outgoing technical document control. Tracking the relevance and the status of documentation. Demonstrated leadership by being tasked to train newbies. Assisted in data entry and office/paper work. International Business | Bachelors in Business Administration (BBA) University of Business and International Studies (UBIS) 2015 – 2019 Education DUBAI, UNITED ARAB EMIRATES General equilancy diploma - GED | General Equilancy Diploma GED American College of Dubai (ACD) 2013 – 2013 DXB, UAE SCIENCE | Olevels IGCSE GEMS Education 9/2009 – 9/2012 Microsoft Office Skills DXB, UNITED ARAB EMIRATES Customer Service Business Development SAP ERP Project Management Employee Relations Customer Relationship Management (CRM) Relationship development Export Procedure And Practices Designed a presentation to explain export/import business in Dubai and opportunities for a new business including its product, its market, suppliers, customers and it Financials. Projects Internationalizing Business Worked as a team to research on how internationalizing will Aid or effect your business New market opportunities, international trade. Financial Management Research on managing business finance – L ANGUAGES English Native Skills Urdu Native – DRIVING LICENSE Light vehicle Professional Motorcycle Professional Arabic Limited