Regine Melanie Reyes

REGINE MELANIE GO REYES 59 Cypress St., Laguna BelAir Subdivision Barangay Don Jose Sta. Rosa, Laguna--OBJECTIVES: ● To secure a position with a well established organization with a stable environment where I can also apply, improve and impart my strong communication and computer skills. WORK EXPERIENCE Convergys Philippines March 2008 - January 2011 DirecTV Senior Customer Service and Sales Rep I started with the BPO industry with Convergys Alabang as a Customer Service Associate for DirecTV, which is one of the leading cable company in US. I am assisting customers with Billing and General Information. We process dispute, credits, refunds and mainly general information with the bill and other services. After a while, I became a Senior Customer Service Representative for the same LOB. After a year, I became a Subject Matter Expert for our team and assisted the new hires with their transition to our team. I am responsible in making sure that they cope up and progress with the team. This role includes mentoring and coaching regarding their target goals as customer service associates. I also became the #1 seller of the site and so I added on coaching and mentoring for sales into my plate. Firstsource Solutions Limited June 2011- December 2013 Barclaycard US Customer Service In June 2011, I moved and transferred to Firstsource Solutioons Limited. I initially became a part of BarclaycardUS, one of the biggest credit card providers in US. We only handle billing and general concerns especially their rebates or rewards. After about a year, I became the overall POC for the cluster. I am responsible for updating the agents and the managers with their numbers and goals. British Telecommunications, UK Sales and Customer Service Effective March 2013, I was moved to another account within FSL, which is BT, the first and biggest telecommunications company in the UK. I am a CSR for their broadband and phone account. We handle troubleshooting for internet problems and billing inquiries. In only a few months, I was selected to handle and lead their pioneer LOB, which is BT Sport which is a Tier2 Technical account. This caters to their sports package focusing on Rugby and internet connections. I handled voice and non voice troubleshooting and report any progress or struggles directly to the client. Synchrony Global Services Sam's Club, Walmart and Lowes February 2014 – May 2017 Customer Service Representative I started my career with Synchrony, formerly known as GE Capital Retail Bank, which is one of the leading credit card providers in US and Canada and is currently a part of the Great Place To Work list of Forbes Magazine. I started as a Customer Service Specialist for credit cardholders of Sam's Club and Walmart US and after a while, I became one of the POC who takes care of the transitioning of the new hires from their training environment, to nesting and finaly to their regular teams. I make sure that the newbies that will be joining our team will be able to cope up properly, perform, meet and exceed their goals like an experienced agent. After more that 2years, I added on assisting Lowe’s credit cardholders into my responsibilities. EDUCATIONAL ATTAINMENT: BS HRM- St. Paul University Manila Malate, Manila SECONDARY- Laguna BelAir School Laguna BelAir Subdivision PRIMARY- De La Salle Zobel School Ayala Alabang Village - Caritas Don Bosco School Biñan, Laguna PERSONAL PROFILE: Nickname Birthday Age Status Language Spoken Skills Reference available upon request. : : : : : : Rej December 31,1988 28 yrs old Single English and Filipino ► Excellent in computer ► Proficient in oral and written communication ► Ability to work under extreme pressure ► Self-motivated, possesses initiative and resourcefulness ► Ability to coordinate with client and management