REGINE MANIGOS
C U S T O M E R
S E R V I C E
--Brgy. Dumlog, Talisay City, Cebu
Philippines 6045
ACHIEVEMENTS
R E P R E S E N T A T I V E
PROFILE
Established Call Center Representative with 4 years of cumulative
experience and 1 year as VA. Looking for a role to leverage my problem
-solving and efficiency skills to help and ensure customer satisfaction.
EXPERIENCE 1/2
Re-organized something to make it
PURCHASING HEAD
work better.
Primeritz Construction and Developmet Corp
Identified a problem and solved it.
-
Come up with a new idea that
improved things.
Received Engineer's order for each site project
Canvass lowest but good quality suppliers
Developed or implemented new
Routing drivers for site delivery of materials
procedures or systems.
Supervise Warehouse/Site materials Stock
Worked on special projects.
Create weekly report of materials stock
Received awards.
Submit quotation to suppliers of materials
HIPAA certificate holder
Create monthly costing of materials per project site
TECHNICAL SERVICE REPRESENTATIVE
EDUCATION
CONCENTRIX CVG PHILIPPINES, INC. | XFinity comcast-
TALISAY CITY NATIONAL HIGH SCHOOL
Help customers technical issue of their WiFi/TV/Phone lines
-
Process customers payment or refund
Add subscription on customers service
TALISAY CITY COLLEGE
Porting customers phone number
Associate of Industrial Technology
Schedule Technician for line issues
-
Process customers order for additional service
SKILLS
EXPERIENCE 2/2
Patient
CUSTOMER SERVICE ASSOCIATE
Compassionate
WIPRO PHILIPPINES, INC. | British Telecom
APRIL 2019-MAY 2019
Friendly & Organized
Collaborative
Quick Learner
Service Desk
Spreadsheet
Avaya
CRM
Process payments and refund
Take inbound calls and responding on customers concerns.
Provide services regarding products and services
TECHNICAL SERVICE REPRESENTATIVE
ALORICA PHILIPPINES INC. | DirecTV
JUNE 2019-JAN 2021
Microsoft Offices
Answering calls and helping customers with technical issues
Dispatch
Place and remove Add-ons on their service
Dentrix Ascend
Schedule Technician for satellite and lines problem
Aloware
Collecting payments for services
CUSTOMER SERVICE REPRESENTATIVE
JUST PRESS ONE INC.
JAN 2021 - APRIL 2022
Take inbound calls for responding to customer's concern
Making outbound calls to follow up schedules and getting
information about appliances that needs repair service
Schedule specialize Technician on specific product
CHARACTER REFERENCES
Vincent Allan T. Oja , LPT
ALS Teacher
--
Arjay Baculi
Alorica Philippines Inc. - QA--
Take customers payment
APPOINTMENT SETTER
TEEM, LLC.
JUNE 2022 - MAY 2023
Schedule the Patient's Dental appointment
Attend Inbound/Outbound calls
Call Re-care Patients
Offer In-house Dental Plan Insurance
Keeping accurate records pertaining to inventory and account
notes.
Kimberly Brozovich
Ensure the timely and successful delivery of our solutions
Teem, LLC.
Director Managed Services
according to customer needs and objectives
-linkedin.com/in/kim-brozovich
Liaise between the customer and internal teams
Resolving complaints and preventing additional issues by
improving processes
Responsible for keeping current clients satisfied and delivering
exceptional client service on a day-to-day basis
