Motivated professional with 6 months of experience in the BPO industry and current hands-on experience in project management. Skilled in handling client concerns, resolving issues, and ensuring smooth communication between on-site operations and headquarters. Adept at assisting subcontractors with their needs, coordinating tasks, and maintaining a professional, customer-focused approach. Strong background in customer service, problem-solving, and stakeholder engagement, with the ability to remain calm and solution-oriented in challenging situations. Eager to bring these skills into a dynamic role that values communication, teamwork, and growth.