GENERAL VIRTUAL ASSISTANT
Profile
Regine Grace
Lindain
--Manila. Philippines
Experience
SKILL
Customer Email & Chat Support
Refunds, Exchanges, & Shipping
Coordination
Verbal and Written
Communication
Facebook Page & Messenger
Management
Communication & Comment
Moderation
Airbnb Guest Messaging &
Hospitality Support
CRM, Google Suite, Excel & Docs
Education
VIRTUAL ASSISTANT / CUSTOMER SUPPORT
Youbooze.com ( Jan. 2025 - April 2025 )
Responded to customer concerns and inquiries via email and
Shopify live chat
Monitored deliveries, tracked missing items, and coordinated
refunds and exchanges
Track refunds, delivery issues, and customer orders,
escalating problems when necessary
VIRTUAL ASSISTANT /
AIRBNB GUEST COMMUNICATION
Crompton Elite ( January 2023 - Sept. 2024 )
Manage all guest communications before, during, and after
their stay through the Airbnb platform
Address inquiries, concerns, and special requests with a warm
and accommodating tone
Monitor check-ins, noise levels, and thermostat adjustments,
and proactively resolve issues
ASSOCIATE IN COMPUTER
SECRETARIAL
ACCESS Computer and
Technical College
Language
English
Filipino
