Regine Lindain

Regine Lindain

$8/hr
Virtual Assistance | Airbnb Messaging | eCommerce Support | Upbeat Guest Experience
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Location:
Pandacan, Metro Manila Manila, Philippines
Experience:
2 years
GENERAL VIRTUAL ASSISTANT Profile Regine Grace Lindain --Manila. Philippines Experience SKILL Customer Email & Chat Support Refunds, Exchanges, & Shipping Coordination Verbal and Written Communication Facebook Page & Messenger Management Communication & Comment Moderation Airbnb Guest Messaging & Hospitality Support CRM, Google Suite, Excel & Docs Education VIRTUAL ASSISTANT / CUSTOMER SUPPORT Youbooze.com ( Jan. 2025 - April 2025 ) Responded to customer concerns and inquiries via email and Shopify live chat Monitored deliveries, tracked missing items, and coordinated refunds and exchanges Track refunds, delivery issues, and customer orders, escalating problems when necessary VIRTUAL ASSISTANT / AIRBNB GUEST COMMUNICATION Crompton Elite ( January 2023 - Sept. 2024 ) Manage all guest communications before, during, and after their stay through the Airbnb platform Address inquiries, concerns, and special requests with a warm and accommodating tone Monitor check-ins, noise levels, and thermostat adjustments, and proactively resolve issues ASSOCIATE IN COMPUTER SECRETARIAL ACCESS Computer and Technical College Language English Filipino
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