REGINE GRACE PASA
CONTACT
--www.linkedin.com/in/reginegracepasa
OBJECTIVE
A driven and detail-oriented professional seeking a new role where I can utilize my skills. With 2 years
of experience as a virtual assistant, expert in managing schedules, coordinating communication and
handling clients' requests. Experienced in using various productivity tools and platforms to ensure
seamless workflow. With additional experiences as a customer service representative, where I honed
strong communication skills. This background has equipped me with the ability to handle highpressure situations. My experience in both rules has fostered a profound comprehension of customer
requirements and the capacity to swiftly adjust to various working methods.
Cagayan De Oro, Philippines
SKILLS
Proficient in using computer application
Critical thinking skills
Great attention to details
Time management & Strong work ethics
EDUCATION &
CERTIFICATION
Bachelor of Science in
Business Administration
Bukidnon State University | 2014
Bachelor of Science in
Accountancy
Cagayan De Oro College | 2013 - 2014
Certified Filipino Virtual
Assistant | 2020
Certified Virtual Executive
Assistant
PORTFOLIO LINK
https://www.canva.com/design/DAFyR
cVwf24/t16PjAfKKtNGrSOVWkDovw/vie
wutm_content=DAFyRcVwf24&utm_ca
mpaign=designshare&utm_medium=link
&utm_source=editor
WORK EXPERIENCE
Virtual Assistant
-
Ensure professional and transparent communication by swiftly responding to
client emails, calls, and texts.
Oversee and keep track of executives' appointments, discussions, and travel
plans.
Be meticulous when entering data, creating documents, and creating reports.
Use task management software (CRM) to monitor development and guarantee
projects are finished on schedule.
Help with managing social media, which includes scheduling material and
monitoring engagement.
Investigate, gather information, and create presentations to assist team
projects.
To successfully complete task requirements, adjust to different client tools and
platforms.
Customer Service Representative
2023-February 2025
Teleperformance
Manage a large number of incoming and outgoing calls with tact and
professionalism.
Help clients with technical support, account management, and billing questions.
Make sure customers are aware of their options by giving them accurate
information about goods and services.
Achieve and surpass performance indicators, such as customer happiness,
response speed, and call quality.
To give correct advice, be informed about company policies, promotions, and
new items. Handle escalated calls and complaints with patience and
professionalism, working towards a positive resolution.
With expertise and tolerance, address complaints and escalated calls in an
effort to find a workable solution.
