Regine Feranil

I have worked in the BPO industry for 6 years. I have handled different campaigns both US and UK clients taking up customer service calls for Telephone Companies. After 6 years of customer service experience I started freelancing and have been a freelancer for almost 4 y ears now, handing administrative jobs, virtual assistant, customer service, phone and chat support, data and entry and many more. I am also highly experienced with eCommerce like eBay, Shopify and Woocommerce. I am reliable and can work independently, I can also easily learn new tools or tasks so I am open to new projects that I don't have experience with.

Here are the summary of my competencies:

1. Excellent Communication Skills

Developed through experience in customer service, feedback and coaching sessions, training opportunities and communication training with com coaches.

1. Excellent Computer Literacy

Proven through daily use of word, excel and power point as part of our daily task such as end of day reports, deep dive analysis and daily stats update.

1. Excellent Leadership Skill

Developed through performing SME Roles such as handling and supporting teams, coaching and providing feedback to bottom performers, nesting and production agents, facilitating trainings and product/service updates

1. Excellent Interpersonal Skills

Developed through daily collaboration with other resource units such as Q.A, Com coaches and Operations. As an SME, we are being assigned to different teams and different types of agent.

I have excellent English communication skills and I can make sure that the company's customers are 100% satisfied with the service I provide.

In addition to that. I am highly experienced with Customer Support and CRM platforms like Zendesk, Freshdesk, and Ladesk, Gorgias, Reamaze and Gsuite.

I have handled different eCommerce platforms such as Shopify, eBay, WooCommerce, and BigCommerce.

I handled all inquiries via email, chat or phone that is related to;

-Order Status

-Order Fulfillment

-Delivery Status

-Product Inquiry

-Returns and Exchange

-Refunds and all other concerns