Regine Espada
VIRTUAL ASSISTANT
Profile
"A self-proclaimed jack-of-all-trades
with a decent array of skills.
Very self-motivated and assertive
with high levels of energy.
Wants to establish a career under
a corporate and technical
environment and acquire skills
through experience with the support
and guidance of the company."
Skills
• Customer Service-oriented
• Fast learner
• Invoice Processing
• Graphics Design
• Data Entry
• Web management
• Multitasking
• Computer-savvy
• Resourceful
• Strong interpersonal skills
• Follows guidelines
• Advanced MS Office Knowledge
Work Experience
Convergys
TECHNICAL SUPPORT REPRESENTATIVE
(Seasonal) June – Sep 2013
• Advices and informs customer of the accurate status of their connection.
• Probing questions to figure out the exact cause of the problem.
• Provides solution and technical knowledge to the customer to avoid
recurring problems.
Teleperformance
CUSTOMER SUPPORT REPRESENTATIVE
(Contractual) Dec 2015 – Apr 2016
• Financial account, providing accurate information about
the customer's account.
• Offers options and provides documents upon customer request.
• Process payments and assist concerns regarding the company website.
The Online Yoga Studio
VIRTUAL ASSISTANT / SOCIAL MEDIA MANAGER
(Part Time) June 2016 – September 2017
• Manage and create content for company blog/Facebook/Instagram
either video, photo or written content.
• Assist in administrative tasks such as research, transcription
and data entry.
Education
Bachelor of Science in Information
Technology
– Baguio College of Technology
– Baguio City, Philippines
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