Regine
Bathan
Customer Service Representative
Work Experience
Customer Service Representative
About Me
To acquire valuable knowledge and
skills to complement those that I
had learned from my experience
and to achieve a high career
growth through a continuous
learning process and keep myself
dynamic, visionary and competitive
to help me achieve personal and
organization goal.
Contact me
--0019 Purok 1, Brgy. Macabling,
Sta. Rosa City, Laguna
Expertise Skill
MS Office (Excel, Word, PPT, & Outlook)
75%
Problem Solving
85%
Customer Service
90%
Communication
85%
Eblue Holdings and Trading Corporation
2018 to Present
Processing the orders of client thru
manual order, shopify and SAP.
Assisting and helping the Sales Team.
Handles customer complains.
Maintains Customer Database
cleanliness.
Coordinated with Sales and Logistic
Team for the successful of fulfilment.
Follow up for the pending payments of
the clients.
Updating KPI/KRI Report.
Upselling and Cross Selling
Able to identify and assess customers
needs to achieve superior customer
satisfaction.
Conducting customer survey that will
help to determine the customer
satisfaction rating such as but not
limited to - NPS (Net Promoter Score),
CES (Customer Effort Score), and overall
customer Satisfaction.
HR Assistant
Oregon Tolling Incorporated
2018
Assisting with day to day operations of
the HR functions and duties
Providing clerical and administrative
support to HRD.
Compiling and updating employee
records.
Process documentation and prepare
HR reports
Coordinate HR projects and take
minutes.
EXPERIENCE CONTINUED
Education
2016 - 2017
Caregiving
Vocational Course
Advent Caregiving School Inc.
2013 - 2017
Bachelor of Business Administration
Major in Human Resource
Development Management
Polytechnic University of the
Philippines (Sta Rosa)
2009 - 2013
Colegio de Santa Rosa de Lima Inc.
Secondary
2003 - 2009
Colegio de Santa Rosa de Lima Inc.
Primary
Assist in the recruitment, timekeeping,
benefits and other HR Facets.
Conduct initial orientation to newly
hired employees.
Assist our recruiters to source
candidates and update our database.
Perform other task/s assigned from
time to time.
Encoder (Part-time)
FEP Printing Corporation
2018
Maintain all record documents of
department Perform other related task
that may be assigned from time to
time.
Confirm that entered data accurately
aligns with the original documentation.
Back-upping of documents from time
to time.
Sales Associate
Nike Factory Store
2017 - 2018
CHARACTER REFERENCE WILL
PROVIDE UPON REQUEST.
I hereby certify that the above information
is true and correct to be best of my
knowledge and beliefs.
REGINE BATHAN
APPLICANT
Assist the customer as they enter to
the store.
To maintain merchandise and visual
display standards.
Dealing with the consumer needs and
wants.
Provide the product knowledge to the
customer.
Handling the till drawer and ensuring
all the transactions is correct and tally.
Analyzing the sales report (daily,
weekly, monthly) to achieve the given
target as well to increase the sales.
Communicate respectfully with both
customer and colleagues at all level of
seniority.
