Reginald Madrid

WORK EXPERIENCE Build Support Freedom Property Investors | March 2021 - June 2021 Liaise with key stakeholders — buyer, brokers, and builders — to ensure that the construction of the homes are within schedule Manage the invoices due by requesting them from the builders before the anticipated completion of the build stage and sending them to the buyers and their brokers Manage inbox and tasks REGINALD MADRID PHOTOGRAPHER AND VIDEOGRAPHER PHOTO AND VIDEO EDITOR CUSTOMER AND ADMIN SUPPORT TEAM LEADER Reports Admin ClickClickIV | Dec 2019 - present Generate all orders from the E-commerce business on a weekly basis Send the orders to the production team Once reports are completed, batch send them to the customers Reply to the reviews left by the customers on the website on a monthly basis Did adhoc tasks such as chatbot configuration, canned reply drafts, and creation of social media graphics Virtual Assistant/ Customer Support CONTACT DETAILS Balanga City, Bataan PH 2100-@RegieMadridPhotography @regiemadrid_photography - WORKING CAPABILITY Windows 2010 Laptop 100 MBPS Fibr internet Generator USB headset Licensed Adobe Lightroom, Photoshop and Premiere Pro Paid Dropbox account Paid Google Drive account Dedicated home office Imprint Printing Co. | Aug 2020 - present Responded to all customer's inquiries through email or the company's social media channels Created order quotations based on the customer requirements Created design mock-ups for customer approval Coordinated merchandise orders and design specifications with various suppliers Sent marketing emails and messages to targeted audiences Photo Editor Waldemar Jewellers | 2019 - One time project Resized, enhanced, and removed background of jewelry pictures to be posted on the company's website Owner/Lead Designer R. Madrid Digital Printing Services (Small business) March 2015 - Dec 2019 Created design mock-ups for customer approval Created order quotations based on the customer requirements Coordinated merchandise orders and design specifications with various suppliers Presented proposals and sample custom merchandise during client meetings SKILLS AND APPLICATIONS Customer Service (Inbound and Outbound Phone Support) Call Quality Evaluation Performance Coaching Call Handling Training Team Management Admin Skills Virtual Administration Photography and Videography (Shooting and Editing) Basic Graphic Design Data Entry and Reports Management Avaya IP Phone Hubspot Siebel CRM Printavo Tidio Chatbot BigCommerce Microsoft Apps Google Apps Google Drive Dropbox Trello Asana Skype Adobe Photoshop Adobe Lightroom Adobe Premiere Pro Sony Vegas Adobe Acrobat Helped the team in the production of the actual merchandise Provided updates to the clients throughout the production process Owner/Head Photographer Regie Madrid Photography (Small business) Dec 2009 - Present Covered client events and edited photos through Adobe Photoshop and Lightroom. Designed layouts for album printing, as requested by clients. Convergys Philippines Services (Office-based) Technical Customer Care Representative 2005 - 2007 Professionally handled incoming calls from customers and ensure that their issues are resolved at a level that they understand. Provided quality service and support in a variety of areas including equipment, coverage and system troubleshooting. Quality Specialist- Listened to and monitored agent calls and rated them according to the pre-defined program quality metrics. Provided feedback to the agents and highlighted their strengths and worked with them to improve their areas for improvement. Coordinated and tracked the agents' progress with their direct managers. Team Leader 2013 - 2015 Handled the development and progress of the agents assigned to me. Ensured deliverables are delivered on time. Helped the team with improving their call-handling skills and with meeting their metrics. Worked with the management on company initiatives and roll-outs. EDUCATIONAL HISTORY Mapua Institute of Technology Bachelor of Science in Electronics and Communications Engineering- De La Salle University Bachelor of Science in Mathematics, Major in Actuarial Science-