Reginald Herrera

Reginald Herrera Virtual Assistant Specializing in Customer Support Skype ID: 573c71fb--www.linkedin.com/in/red-herre ra-99295b10b/ EXPERIENCE Humanatic ​— ​Call Reviewer SKILLS March 2019 - Present - Email Support • We help our clients review their calls, then we provide them with analytical reports - Email Handling TranscribeMe ​— T ​ ranscriber December 2018 - April 2019 - Proficiency in Zendesk - Email Etiquette • Providing high-quality audio transcriptions to meet clients' specifications - Calendar Management Virtual Assistant - WordPress Management December 2018 - Present - Social Media Management • Managing and helping the client with daily admin tasks so that he can maximize his time and productivity. - Google Docs and Sheets IBEX Global Solutions — ​ E ​ mail Support Representative June 2016 - Jan 2019 - Internet Research - Transcription - Data Entry • Develops strong customer relationships and responsible for resolving queries through email in a timely manner - Content Creation (articles, • Manages and takes ownership of the resolution process for all customer related issues etc) Filinvest Alabang Inc — ​ ​Property Consultant AWARDS quizzes, graphics contents, November 2015 - April 2016 • Represent the company's condominiums or services in order to obtain new clients and to secure existing clients. Amaia Land Corp ​— P ​ roperty Seller June 2014 - July 2015 • Assists in the condominium unit acquisition/deal-making stage of the Project Development Process • Provides inputs in the Project Conceptualization stage of the Project Development Process Top Team Performer, December 2018 Highest Productivity, December 2018 Highest Quality Assurance Compliance Score, O ​ ctober 2018 Highest Quality Assurance Compliance Score, EDUCATION Malayan Colleges Laguna ​— ​BS Computer Engineering SY 2008 - 2011 S ​ eptember 2018 Top 1 Performing Agent, J​ anuary 2018