Regina Onyinyechi Nwosu

 REGINA O NWOSU CUSTOMER SERVICE EXECUTIVE Objective Education Dedicated and results-driven administrative professional with a passion for delivering exceptional customer service. Proven track record of building strong relationships with clients and stakeholders and driving efficient operations. UNIVERSITY OF LAGOS, NIGERIA. BSc ACCOUNTING KEY SKILLS • CusTOMER SERVICE • TIME MANAGEMENT • COMMUNICATION • PROBLEM SOLVING • ORGANIZATIONAL MANAGEMENT SOFTWARE • ZOOM • TEAMS • OUTLOOK • GOOGLE SHEETS • EXCEL, WORD • POWER POINT • MICROSOFT NAVISION ERP • CALENDLY • QUICK BOOK • SAGE Experience Feb 2017 – Oct 2018 Passenger Service Executive, Air Peace Limited Oct 2018 - 2021 Administrative Officer, Air Peace Limited 2021 - Date Special Audit Officer, Air Peace Limited PASSENGER sERVICE eXECUTIVE As a customer-centric Passenger Service Executive, I was the primary point of contact for customers and stakeholders, providing comprehensive support and information on all aspects of airline operations. My responsibilities included: - Serving as the first point of contact for customers, addressing their concerns, and resolving issues in a timely and profewssional manner through multiple channels (phone, email, etc.). - Ensuring seamless flight operations by facilitating fast check-ins and ticket sales, contributing to smooth and efficient flight turnaround times during my shift. - Maintaining accurate customer records by inputting data into the system with high precision. - Processing flight ticket sales with 100% accuracy, while also keeping detailed records of sales amounts in a spreadsheet. - Submitting daily reports on ticket sales, flight manifests, and flight reports to relevant internal units, ensuring timely and informed decision-making. ADMINISTRATIVE OFFICER As a trusted Administrative Officer, I served as a key support pillar to the Vice Chairman of the company, providing high-level administrative assistance and ensuring seamless day-to-day operations. My responsibilities included: -Handled large amounts of raw data entry into multiple google and excel sheets - Accurately typed up thousands of pages at expert level speed. - Worked with CRMs and online dashboards to create an efficient database. - Prepared reports and data analysis and summaries for management to make informed decisions. -Vetted, filtered and performed quality checks to ensure accuracy and consistency - Created and dispatched multiple memos to both internal and external parties to ensure uniform and timely information - Serving as a confidential staff and liaison to the Vice Chairman, keeping her informed of all financial and non-financial matters affecting the company. - Collaborating with the Accounting unit and other departments to oversee back-office operations, drive efficiency, and ensure smooth running of daily activities. - Maintaining accurate and confidential records, handling sensitive documents with utmost discretion, and upholding the highest standards of confidentiality in all company dealings. - Leading a small team, providing guidance, delegating responsibilities, and ensuring the smooth execution of operations to achieve departmental objectives. SPECIAL AUDIT OFFICER As a meticulous and detail-oriented Special Audit Officer, I was responsible for ensuring the accuracy and integrity of financial transactions. My key responsibilities included: - Conducting thorough reviews of invoices and purchase orders submitted for payment, verifying their authenticity and ensuring compliance with company policies. - Utilizing ERP systems, spreadsheets, and other tools to maintain accurate records and track financial transactions. - Developing and implementing comprehensive tracker sheets to monitor multiple payments across various countries, currencies, and departments, ensuring timely payments and preventing duplicates. - Creating and maintaining detailed trackers to verify invoices submitted by multiple departments, ensuring mathematical accuracy, duplicate checks, and proper approval authorization before payment processing.