Regina Njeri

Regina Njeri Nyokabi RESUME A professional Virtual Assistant. I am a versatile and detail-oriented professional with a strong set of skills and hands-on experience in data management, customer service, and project coordination. I have profound knowledge in google tools, and have successfully managed large-scale data entry projects, ensuring accuracy and compliance with set standards. My experience extends to providing critical support during national elections, where I demonstrated excellent organizational and communication skills in a high-pressure environment. Additionally, I possess a creative flair for event planning, having coordinated a variety of events while also driving sales and client engagement in a retail setting. With a proven ability to adapt to diverse roles and responsibilities, I bring a unique blend of technical and interpersonal skills to drive results and deliver exceptional Contact Address 00100, Nairobi Kenya Phone - E-mail- Skills Soft skills. ● Clear and concise communication both written and verbal ● Time management that is prioritizing tasks and meeting deadlines. ● ● ● Problem-solving Organization skill Adaptability (adjusting to new tools, processes, or priorities) ● Attention to detail: ensuring accuracy and quality. ● Customer service: building rapport and maintaining positive relationships. ● Self-motivation: working independently without constant supervision. Education 2019 Capital connect school of Aviation Pursuing a certificate as a flight attendant. - Zetech University Pursuing diploma in hospitality 2017 Primestuff Ltd. • Orientation to hospitality • Food and beverage services • Microsoft office package - Kenya certificate of secondary education Komothai Girls Tech. High School - Kenya Work History- Front office at Coast gate hotel Mombasa. • • • • • - Customer services Handling phone calls. Managing appointments. Email management. Social media management ● Hard Skills. ● Calendar Management (Google Calendar, Outlook) ● Data Entry (Spreadsheets, Databases, CRM systems) ● Document Management (Google Drive, Data entry NG-CDF Thika, Kenya ● Collected and entered data related to beneficiaries of NG-CDF projects, ensuring accuracy and maintaining up-to-date records in the system. ● Recorded details of ongoing and completed NGCDF-funded projects, including budgets, timelines, and progress reports, to assist in monitoring and evaluation. Microsoft Office) ● Input financial transactions related to NG-CDF allocations and expenditures, ensuring compliance with financial regulations and accountability standards. ● Regularly updated and maintained the NG-CDF database to ensure that all project-related information was accurate and easily accessible. ● Assisted in generating reports by compiling and organizing data from various sources to provide insights on NG-CDF project performance and resource allocation. ● Collaborated with project coordinators, contractors, and local communities to ensure relevant data was accurately communicated and available for decision-making purposes- - ● Email Management (Gmail, Outlook, etc.) ● Customer Support Software (Zendesk, Freshdesk, Help Scout) ● Video Conferencing (Zoom, Microsoft Teams, Skype) ● Social Media Tools (Hootsuite, Buffer, Sprout Social) ● Content Creation (Canva, Adobe Spark) ● Invoicing and Payment Tracking ● Project Management Software (Trello, Asana, Monday.com) Virtual Assistant at Décor Corner Kenya. I tackled the following responsibilities at Décor Corner, Kenya. ● Organization of critical documents. ● Tech Savvy: Proficient with digital tools and software. ● Customer Service: Providing excellent support and handling inquiries. ● Task Delegation and Tracking ● Data Entry & Basic Admin Tasks: Accurately managing data and routine administrative work. ● ● Social Media Management: Managing and scheduling social media content. Website Management (WordPress, Wix, Shopify) ● Research Skills: Gathering information quickly and effectively. ● ● Bookkeeping/Financial Management: Handling invoicing, payments, and expenses. Content Writing (Blog posts, Newsletters, Product Descriptions) ● Email Marketing (Mailchimp, ConvertKit, ActiveCampaign) ● Graphic Design (Adobe Photoshop, Canva) ● Basic Troubleshooting (Software and Hardware) ● Knowledge of IT Tools (Cloud storage, VPNs, Remote desktop tools) Clerk IEBC, Kenya ● Assisted with the registration of new voters, verified identification documents, and ensured accurate data entry into the voter database. ● Entered voter information and election results into the system, ensuring accuracy and timely submission of data. ● Organized and maintained voter records, election materials, and documentation, ensuring all records were secure and accessible when needed. ● Assisted in the secure and accurate transmission of election results from polling stations to the central tallying center. . ● Coordinated the distribution of election materials, such as ballot boxes and voting equipment, ensuring timely delivery to polling stations in proper condition. 2023-01 To date Virtual Assistant- Freelancer. Referees 1.Julius Wachira Coastgate Tel:-.Esther Wangari Ng-CDF Thika Tel::-.Lucyanne Wanjugu Manager -Décor Corner Tel:-. ● Internet Research (Data Gathering, Competitor Analysis) ● Data Analysis (Excel, Google Sheets) Languages English, Swahili