Regina Margarita Pineda

REGINA MARGARITA BACULI PINEDA 22 Sampaguita St. Villa Magdalena III Camarin Rd., Caloocan City Mobile No. - E-mail:- EMPLOYMENT HISTORY November 2019 – Present iQor Philippines – Fairview Annex 1 Building SM City Fairview, Quezon City Job Description:  Customer Support Representative (Retail Account)  Technical Support Representative (ISP Program) December 2017 – November 2019 EEG Contact Services B1 L9A Sampaguita St, Palmera Springs Ph1 Caloocan City September 2018 – November 2019 EEG Contact Services Job Description: ● Team Leader ● Handles After Sales concern of customers ● All issue for damages, returns and chasing of deliveries ● Handling escalated calls December 2017 – Sept 2018 EEG Contact Services Job Description: ● Sales Representative ● Taking sales inbound call ● Providing customer service regarding customer’s query about our products/items March 2012 – August 2017 TeleTech Philippines Robinsons’ Place Novaliches, Quezon City May 15 2014 – August 2017 Operations Supervisor (Verizon ) Job Description: ● Manage the day-to-day planning, operation and problem-solving of a team of agents to meet the required service level components, standards targets. ● Develop the team to deliver a consistent superior customer service experience through exceedingly knowledgeable and customer-focused agents. ● Act as the communication conduit between front liners and management in offering creative solutions to challenges. ● Coaching and developing agents March 2012 – May 2014 Technical Support Representative ( DSL and Phone Service ) Job Description: ● Troubleshoot their High Speed Internet and Phone Service. ● Helps customers in isolating if it’s a computer issue or internet connection problem. ● Guiding the customers with some webmail application issue June 2011 – February 2012 NCO RMH (EXPERT GLOBAL SOLUTIONS) ELJ Building, Quezon City Customer Service Representative (T-Mobile) Job Description: ● Explains billing inquiries ● Handles basic mobile troubleshooting ● Assisting customers upgrading plan/packages EDUCATIONAL ATTAINMENT March 2012 - Undergraduate Our Lady of Fatima University Bachelor of Science Psychology March 2007 National College of Business and Arts Secondary Education March 2003 Corpus Christi Learning Center Primary Education SEMINARS/TRAINING ATTENDED ● Leadership Training ● TL 101/ 201 ● Skills Transfers PERSONAL INFORMATION Age: 30 years Date of Birth: 22 Aug. 1990 Height: 5’5” Weight: 85 kg Nationality: Filipino Marital Status: Single Gender: Female SSS No.:- Father’s Name: Roberto V. Pineda (deceased) Mother’s Name: Carmencita B. Pineda Occupation: Housewife Permanent Residence: 22 Sampaguita St. Villa Magdalena 3 Camarin Rd., Cal. City CHARACTER REFERENCES Aaron Macasaquit iQor Philippines (Fairview) Operations Supervisor- James Earl Reyes iQor Philippines (Fairview) Operations Supervisor- _______________________________ REGINA MARAGARITA BACULI PINEDA