Regina Hill

REGINA HILL Raleigh, NC | +1 - |- Customer Service & Administrative Professional Dedicated to delivering exceptional service and operational efficiency, with a proven ability to support customers, teams, and systems in fast-paced environments. Work Experience 10 Federal – Customer Support Specialist Raleigh, NC | Sep 2022 – Present Process tenant payments, update billing methods, and manage autopay via StorEDGE and Davinci Lock System Engage with prospective tenants via SMS, email, and phone to deliver top-tier customer service Monitor facility surveillance and report suspicious activity; serve as the first point of contact via kiosks Handle customer issues including refunds, move-outs, and transfers; document actions thoroughly Provide live communication support and guide other agents via Slack RTI International – Research Service Clerk Raleigh, NC | May 2017-Sert 2022 Handled high-volume mail operations and order fulfillment for federal clients Managed a $5M annual postage account, coordinated bulk and international shipments Operated mailing equipment and generated batch shipping labels via Endicia/UPS World Ship RTI International – Data Collection Interviewer Raleigh, NC | Nov 2016 – May 2017 Conducted structured telephone interviews for federal research studies Accurately recorded survey responses while achieving high conversion rates from initial refusals Collaborated effectively in a team environment and consistently met performance goals Walmart – Cashier/Operator Raleigh, NC | Oct 2013 – Feb 2016 Managed transactions, processed payments, and ensured accuracy in pricing and receipts Maintained a clean, organized workspace and resolved customer complaints professionally Provided excellent customer support, boosting satisfaction and return rates Randstad – Administrative Assistant Raleigh, NC | Aug 2015 – Nov 2015 Digitized and filed large volumes of documents; exceeded daily file scanning targets Trained three new team members; ensured compliance with documentation standards Education Abraham Clark High School, NJ High School Diploma | 2002 Drake College of Business, NJ Information Systems Management – Certificate |2005 Skills Customer Service & Communication: Customer Service, CSR, Fair Housing Regulations, Conflict Resolution, Communication Skills Administrative & Office Tools: Microsoft Office Suite (Excel, PowerPoint, Word), Slack, Skype, Typing, Documentation, Windows Technical & Systems: Help Desk, Software Troubleshooting, Desktop Support, UPS World Ship, Endicia, Davinci Lock, StorEDGE Other: Time Management, Data Collection, Order Fulfillment, Property Management, HIPAA Compliance