VIRTUAL ASSISTANT
SCHOOLS ATTENDED
EXECUTIVE SUMMARY
A meticulous professional with
well-versed in providing quality
administrative and customer
service support through effectively
handling remote office procedures
and calls. Effectively able to meet
set deadlines and process
information through well-honed
research skills.
SKILLS AND EXPERTISE
E-mail handling and Email inbox
optimization
Calendar & Meeting Scheduling
Research, Data Collection and Data
Entry
SMM (scheduling posts)
Website post management
Customer Support
Google Suite: Drive, Docs, Sheets,
Forms, Mail, Calendar, Slides
MS Office (Word, Excel, PowerPoint,
Outlook)
Other administrative support.
CONTACT ME AT:--
Regina Grace B.Valdez
Sto Nino, Meycauayan City
Bulacan, Philippines 3020
PHILIPINE CHRISTIAN UNIVERSITYMANILA
Bachelor of Science in Computer Science |
College Undergraduate
June 2002 - 2004
is a degree that provides students with a strong
foundation in computer science principles,
programming, algorithms, and software
development. Here are some key aspects of the
program:
ST.MARY’S ACADEMY- MANILA
Highschool June 1998 - 2002
Responsible for some or all of an organization's
accounts, known as the general ledger. Recorded all
transactions and post debits (costs) and credits
(income).
Produces financial statements and other reports for
supervisors and managers.
WORK EXPERIENCED
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance | October 2022 - March 2023
Healthcare Account International Voice
• Inbound / Outbound calls October
• Greeting customer in a friendly professional manner
• Empathize and acknowledge the customer.
• Answering inquiries
• Provides information about their Payments/ Billing/
Medicines
• Explanation of Benefits (EOB)
• Pharmacy
• Enroll / Cancellation of Plan
• Input / Correcting data of a customer.
• Documentation of every after call. • Resolves product or
service problems by investigating the customer's complaint,
determining the cause of the problem, selecting and
explaining the best solution for the problem, expediting
correction or adjustment, and following up to ensure
resolution and customer satisfaction.
VIRTUAL ASSISTANT CERTIFIED
TRAINING
SOCIAL MEDIA MANAGEMENT:
Developed proficiency in social media management strategies,
including content creation, scheduling, engagement, and analytics
assessment.
GRAPHIC AND VIDEO CREATION USING CANVA:
Acquired skills in graphic and video design using Canva, including
creating visually appealing content for various platforms and purposes.
DATA ENTRY:
Demonstrated expertise in accurate and efficient data entry techniques,
ensuring the integrity and organization of information.
PROJECT MANAGEMENT:
Learned project management principles and techniques, including task
organization, timeline management, and coordination with team
members.
CALENDAR MANAGEMENT:
Mastered calendar management practices, including scheduling
appointments, coordinating meetings, and organizing events to
optimize time efficiency.
CERTIFICATE
