Regina Buabin Amoako

I help businesses deliver fast, professional customer support while keeping their operations organized and running smoothly.

With over 2 years of experience in customer-facing roles and administrative support, I specialize in managing customer communication, handling inquiries efficiently, and maintaining accurate records to support daily operations.

I focus on clear communication, proper documentation, and making sure no task or customer request is overlooked.

Here’s how I can support your business:

🔹 Customer Support & Experience

• Email & live chat support

• Inbound inquiry handling

• Complaint resolution & escalation

• Order tracking & e-commerce support

• CRM documentation and case tracking

🔹 Virtual Assistance & Administrative Support

• Inbox & calendar management

• Scheduling & coordination

• CRM updates & contact organization

• Data entry & spreadsheet tracking

• File management & document formatting

I have hands-on familiarity with tools such as HubSpot, Zendesk, Freshdesk, Google Workspace, Microsoft Office, Trello, Slack, Calendly, Apollo.ai, Monday.com, Airtable and ChatGPT through personal learning and practice, and I am confident in my ability to quickly adapt to new systems and workflows in a professional setting.

I work independently, communicate proactively, and always maintain professionalism when representing a brand.

If you need a reliable Virtual Assistant or Customer Support Specialist who can handle both customer interactions and backend tasks efficiently, I’m ready to support your team.