Regina Anne Dimaano

I provide services for virtual/administrative assistance, software testing, social media content creation, social media management and email management. It is my joy to bring services like these to my clients.

Feel free to get in touch with me if you need:

CUSTOMER SERVICE / VIRTUAL ADMINISTRATIVE ASSISTANCE

1. Managing client’s calendar/schedule

2. Building or managing databases (of contacts, for example)

3. Booking appointments and calls

4. Making travel arrangements

5. Monitoring voicemail

6. File management (in Google Drive, Dropbox, etc.)

7. Data entry

8. Creating reports

9. Generating forms

10. Preparing slideshows

11. PDF conversions

12. PDF merging or splitting

13. Drafting letters, emails, internal communication, etc.

14. Preparing agendas

15. Sending cards/gifts (for holidays, thank you’s, milestone events, etc.)

16. Personal online shopping

17. Setting up spreadsheets

18. Drafting presentation slides

CONTENT PRODUCTION

1. Sourcing photos

2. Editing photos

3. Creating graphics

4. Uploading posts

5. Formatting posts to be published

6. Scheduling posts for publication

7. Editing posts

8. Generating topic ideas

9. Topic research

10. Keyword (SEO) research

EMAIL MANAGEMENT

1. Setting up Gmail or any other email client

2. Replying to common questions

3. Flagging important messages that need a reply

4. Following up on sent emails

5. Deleting spam

6. Unsubscribing from unwanted promotional lists

7. Tagging and archiving emails

8. Forwarding messages and inquiries to other team members

9. Using email plugins for optimization

10. Drafting responses

SOFTWARE TESTING SERVICES (Web and Mobile Applications)

1. Test Cases/Scenarios/Coverage Design

2. Functional, Manual Software Testing

3. Usability Testing

4. Localization Testing

5. Exploratory Testing, Bug Hunt

6. API Testing

TOOLS I'VE USED: 

Social Media Content Creation: Canva

Test Case & Defect Management (Agile/Scrum Methodology): Jira, Microsoft Test Manager (Microsoft Test Professional), Team Foundation Server (Visual Studio Online), Version One

Automation Tools: Selenium Webdriver (Java), Tricentis Tosca, Ranorex, HP QTP, Protractor, Katalon, Kobiton

Screenshot Tools: Snagit, Faststone Capture, Greenshot

I am proud to say that I have a pedantic eye, high quality standard when it comes to work, self-motivated, self-organized, persistent, and I have a desire to outperform.