Regina Alba

Regina Alba n L n P Sa ta Rosa City, agu a, H PROFESSIONAL EXPERIENCE CONTACT Teller Coordinator | PLDT Inc. June 2018 - Present Provided excellent service through transacting clients' cash and check payments, assisting with billing inquiries, reconciliation of collection reports, and overseeing administrative tasks such as report generation and inventory management. Customer Service Associate | PLDT Inc. July 2015 - June 2018 Effectively guided clients/customers right from the process of opening an account, to managing their transactions, rectifying technical disputes and concerns, down to improving their customer experience through value-added services. OTHER EXPERIENCE(S) irtual Assistant | V Freela January 2021 - June 2021 nc e Responsibilities include overall administrative tasks pro ect management, file organization, invoicing social media management and graphic design for marketing collaterals. ( j ) CERTIFICATIONS Google UX Design Specialization Google - Coursera | June 2021 Studied the foundational concepts of User Experience Design, conducting research and usability studies, ideating solutions, synthesizing results, and creating wireframes and low to high fidelity prototypes. Fundamentals of Digital Marketing Google Digital Garage | October 2020 Understood the importance of establishing an online presence for a business, SEM and SEO, email marketing, mobile optimization and using analytic tools to understand and measure website traffic. - SKILLS Customer Service Technical Support Accounts Management Negotiation & Dispute Resolution User Interface & Experience Design Administrative Assistance PROFICIENT IN: Google Suite Microsoft Office 365 Adobe Creative Cloud EDUCATION B.S. Hotel and Restaurant Management Laguna Northwestern College 2010 - 2014