Regina

REGINA MUNENE VIRTUAL ASSISTANT | REMOTE EXECUTIVE SUPPORT Email:- Address: Nairobi, Kenya PROFESSIONAL SUMMARY Reliable and tech-savvy Remote Executive Support Specialist and Virtual Assistant with over 4 years of experience assisting executives and customers in property management, real estate, and startup environments. Skilled in managing customer interactions, scheduling, CRM systems, and a wide range of administrative tasks. Adept at working independently, maintaining confidentiality, and leveraging digital tools to streamline operations and enhance customer satisfaction in fast-paced remote environments. CORE SKILLS Calendar Management & Scheduling Customer Support & Professional Communication Data Entry & Document Management CRM Systems & Project Management Tools (Trello, Asana) Travel Coordination & Itinerary Preparation Problem-Solving & Conflict Resolution Time Management & Prioritization Google Workspace & Microsoft Office Suite Adaptability in Fast-Paced Remote Environments KEY ACHIEVEMENTS Successfully managed executive calendars and scheduled meetings across multiple time zones, reducing scheduling conflicts and improving on-time project delivery. Handled customer inquiries and support tickets with a consistent <24-hour response time, enhancing client satisfaction and trust. Maintained Trello and Google Sheets for tracking maintenance requests, lease renewals, and inspections, resulting in a 30% faster resolution rate. Produced weekly and monthly reports detailing property performance, maintenance metrics, and tenant communications for executive review. Oversaw administrative tasks such as data entry, document management, and CRM updates for portfolios of 100+ properties. . PROFESSIONAL EXPERIENCE Real Property Management Chicago Assistant portfolio manager Sept 2021-July 2024 Managed administrative tasks such as data entry, email handling, and record-keeping. Performed data entry and document formatting to improve workflow efficiency. Used Google Docs and Microsoft Excel for record-keeping and task management. Communicated professionally with clients and team members through email and phone. Developed a strong attention to detail and ability to multitask in a fast-paced environment EDUCATION Mt. Kenya University Diploma in Banking & Finance -