Regila Mary

REGILA MARY SEmail:-Mobile: - Objective To work hard with full dedication for the achievement of organization objective under satisfying job contact, hence enhancing my skill and knowledge and ready to learn new things. Summary of Skills Good Team Player, passionate and enthusiastic to handle problems, address issues, engage processes and get things done quickly  Ability to work co-operatively with team as well as comfortably working independently Quick learner and ability to work under pressure and handle multiple tasks Possess good verbal and written communication skills A quick thinking problem solver, able to assimilate data rapidly in order to present solutions to day-to-day incidents and has the ability to work under pressure Ability to deliver service promptly with customer focused. Fast Typist.(40 words / Min) Translating English to Tamil and Tamil to English Education Bachelor of Engineering (CSE) from University College of Engineering, Arni with 75% (2014) HSC from Sarah Tucker Girls Hr.Sec.School, Palayamkottai with 88% (2010) SSLC from Sarah Tucker Girls Hr.Sec.School, Palayamkottai with 92% (2008) Technical Skills Languages: C, C++, OOPS, Java, HTML. Operating systems: Windows. Packages : Microsoft Outlook, Excel, Office, MIS Academic Achievements Secured STATE FIRST in Bio-Chemistry(200/200) in Higher secondary school Have completed DCA course with Excellent performance Done mini project in Web Technology and RDBMS C.S.E Department TOPPER in final year. Extra-Curricular Achievements Participated in DISTRICT level sports meet in Running Active member of Rotary Club and Anti Ragging committee in college Won many first prizes for speech competition in schooling Final Year Project Title: Using fuzzy logic control to provide intelligent traffic management for high speed networks Back End: SQL Server Front End: Java Purpose: The main intention of this project is to focus on to reduce the time consumption and the data interruption in a single network using FUZZY logic control. Professional Experience Currently working as Senior tele calling Executive(Team Leader) with Ani Technology Private Limited (OLA) , Chennai .Since Feb 2016 - Present Worked as a Customer support executive with New Travel Limited (NTL), Chennai. Since June 2014 – Jan 2015 Roles and Responsibility: Ani Technology Private Limited – Team Leader (Senior Executive): 1. Team handling. 2. Handled the projects. (i.e. Bumper painting, CL projects, App updating projects) 3. Maintaining and reporting Date wise agents calling data. 4. Creating a Google tracker as per AM requirements. 5. Tracking all agents’ performance and call quality. 6. Updating and checking the driver and operator’s details in IMS. 7. Sending exact calling reports in date and week wise to AM. 8. Created and modified the Spread sheet by using a Google scripts based on our requirements. Ani Technology Private Limited – Tele calling: 1. Solving the driver’s issues on call. 2. Activate the all inactive drivers to activate status based on solving their issues. 3. Solving driver’s payment issue. 4. Clarifying the driver’s payment scheme and their process via calls. 5. Educate the all driver’s to pay the commission amount and maintain their credit limit amount in below Rs.2.5K/-. 6. Give device training to all newly attached drivers. 7. Getting customer’s feedback regarding our process and improve our process based on their feedback. 8. Solve the driver’s issue in walk INS. Ani Technology Private Limited - Accounts executive: 1. Cash collection and cash maintains and put the ledger entry. 2. Make the all payment entries in Tally in daily basis. New Travel Limited – CSE: 1. Solved the drivers and customer issues via phone calls. 2. Vehicle allocated in particular areas. 3. Take the customer bookings or order via calls. PERSONAL DETAILS Name : Regila Mary. S Father s Name : Sornapandi. J Gender : Female Nationality: Indian Date of Birth:- Marital Status: Single Alternate Number : - Languages known: English, Tamil Permanent Address : SriRamapuram (Post), Reddiyarsatram, Vellamadathupatti, Dindigul - 624 622 Present Address: South Thirumalai Nagar, Villiwakkam, Chennai - 600 039 Declaration: I here by declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars. Place : Chennai Date : S. REGILA MARY