REGIL T. CASANGCAPAN JR.
Sawamoto Subd. Bay view Hill Brgy.7 Nasipit, Agusan del Norte.
ABOUT ME
As a dedicated professional, I am actively seeking a virtual assistant
role that allows me to leverage my robust customer service, technical,
and administrative expertise. My focus is on delivering outstanding product knowledge and
resolving issues efficiently, ensuring a seamless and positive experience for clients. My skill set
is tailored to excel in a dynamic virtual environment, where my ability to provide top-tier support
stands as a testament to my commitment to excellence.
SKILLS
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Customer service-oriented skills – Ability to deal with irate customers using excellent
interpersonal communication skills.
Understands new concepts easily – Quick learner.
Ability to handle stress.
Computer literate.
WORK EXPERIENCE-
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Scheduler/Dispatcher
TurFresh
Remote
Communicated effectively with clients through text, phone calls, and emails to manage
their scheduling needs within the designated area.
Demonstrated proficiency in utilizing CRM tools to document all client interactions and
completed tasks.
Ensured timely and accurate dispatching by maintaining constant communication with
clients and addressing their inquiries and requests.
Collaborated with team members to ensure a seamless scheduling and dispatching
process, contributing to overall operational efficiency-
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Admin Staff/Scheduler
Home Instead LA
Remote
Coordinated caregiver schedules to ensure seamless shift coverage and efficient
allocation of resources
Managed calendar updates and adjustments to accommodate changing client needs
and caregiver availability
Served as the primary point of contact for addressing patient and client inquiries,
ensuring prompt and empathetic responses
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Maintained clear and effective communication with caregivers to facilitate timely updates
and schedule changes
Resolved scheduling conflicts and emergencies with a focus on minimizing disruption to
client care services-
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Mortgage Virtual Assistant (Sales)
G.I Home Loans
Remote
Engaged with mortgagors through inbound and outbound calls to confirm loan details for
property refinancing purposes.
Utilized strong interpersonal abilities to build rapport and trust with clients, facilitating a
positive customer experience.
Assisted clients in understanding the refinancing process, providing clear and concise
information to support informed decision-making.
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Outbound Lead Qualifier (Sales)
Broker Match
Remote
Engaged with mortgagors via telephone to confirm and update loan information for
refinancing purposes.
Demonstrated strong communication skills by effectively handling inbound and outbound
calls.
Ensured accuracy and completeness of loan information, contributing to the efficiency of
the refinancing process.
Developed expertise in mortgage products and refinancing procedures.
Assisted in streamlining the qualification process for property refinancing-(Double job)
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Appointment Setter Real Estate (Sales)
Pipeline Platform/Century 21
Remote
Engaged with expired and FSBO leads through strategic calling efforts to secure face-toface appointments.
Collaborated closely with a top realtor from Century 21 to facilitate property sales
opportunities.
Utilized strong communication skills to build rapport and trust with potential clients.
Employed effective sales techniques to highlight the benefits of Century 21 services to
prospective clients.
Educational Background
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AMA Computer Learning Center (ACLC)
Business Office Administration & Services
Most Outstanding Student (MOS)
San Roque, Marikina City
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St. Michael College Of Caraga
High School
Nasipit, Agusan del Norte
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Nasipit Central Elementary School
Elementary
Nasipit Agusan del Norte
CHARACTER REFERENCES
Maylene Cagas-Otaza
Philip Roy Cahiles
Virtual Assistant Manager
Contact #:-
Provincial Head (DSWD Agusan del Norte)
Contact #:-
Wicelle Maling
Microsourcing Team Leader
Contact #:-
