EDUCATION
Regie B. Alovera, ECE
Ateneo De Cagayan-Xavier University
1997 - 2003
Bachelor of Science in Electronics and Communications Engineering
Central Mindanao University Science High School
1993 - 1997
Secondary Education
QUALIFICATION SUMMARY AND EXPERIENCE
Strengths : Business Ethics - Ensures that all deliverables are submitted on time - Exhibits
the qualities and behaviors of a good professional Training an Instructional Design-Team
player with good management and Leaderships skills-Excellent in customer handling skillsExcellent hardware and software troubleshooting skills certified by DELL-Presentation Skills,
Written Communication, Training , Training Management, Self- Development, Technical
Leadership, Presenting Technical Information, Self-Confidence, Dealing with Complexity,
Microsoft Office Skills
WORK EXPERIENCE
ADDRESS
Villa Del Rio 1, Bacayan, Cebu City,
Philippines
CONTACT
PHONE:
-
WEBSITE:
https://www.linkedin.com/in/re
gie-alovera-9358b417/
EMAIL:-
LANGUAGES
English
Filipino
HOBBIES
Cooking
Outdoor Sports
Travelling
Trekking
ONECONCETNRIX
Training Specialist
2004-to date
Responsibilities include the ff: Training and Development for New Hires, Upskill Training for
Regular employees. Conducts TNA to improve Performance. DEEP dive analysis for all
program scores. Create/redesign Training modules base on Clients specification. Manage
Performance through coaching and training. Performs quality Audit. Asses agent
performance. Providing continues business improvement ideas. Maintains technical
knowledge by attending educational workshops; reviewing publications. Contributes to team
effort by accomplishing related results as needed.
Technical Support Representative
Responsibilities include the ff: Handle high influx of calls, email and chat from Dell Customers.
Supporting both hardware and software issue. We make sure that all customers issue is
resolved during their first call, increasing resolved rates and customer satisfaction Supports
escalated calls and provides coaching to agents to ensure performance and develop their
talents and skills.
Subject Matter Expert (SME)
Responsibilities include the ff: Support the definition of business processes and
implementation of policies, generally by providing the contents of the business rules that
enforce the policy; the process contexts in which the rules are applies. Oversees the
execution of that policy. SME reviews the process and provides feedback based on deep dive
analysis. SME’s are also accountable for the business goals, ensures all agents are given
proper support to improve performance.
Technical Review Officer – Dell Precision Workstation
Responsibilities include the ff: Second-tier Technical
Support Manager, supervising frontline phone support to
Systematically troubleshoot Workstation issue.
• Work with STREAM Tampa Florida US for the strategic development
and implementation of cost-effective Dispatch and support solutions
that are designed to provide improved productivity, streamlined
operations, and to lower cost on dispatch.
• Send detail report to STREAM Tampa Florida US Operations Manager on
identifying root cause of high cost in operations.
Senior Technical Support - DELL Optiplex, Latitude, Dimension and Inspiron
Responsibilities include the ff: Provide comprehensive system support, Installs and performs
minor repairs to DELL Computer hardware, software, and
peripheral equipment, following design or installation specifications.
• Support via phone, email, and chat.
• Tests and monitors software, hardware, and peripheral equipment to evaluate use,
effectiveness, and adequacy of product
for user.
• Tests and monitors software, hardware, and peripheral equipment to evaluate
use, effectiveness, and adequacy of product for user
Support Professional – DELL | Tracking and Logistics
Responsibilities include the ff: Provide real time logistics, updates and tracking on DELL
Computers Parts,
Computers and Peripherals.
• Follow-up with Customer within a 24-hour period in an instance of
a delay shipping and delivery of computer/parts replacements
Esprint Software
Product Manager
January 2004-June 2004
Responsibilities include the ff: Conducting market research; generating product
requirements; determining specifications, production timetables, pricing, and time-integrated
plans for product introduction; developing marketing strategies
HanMi Phils
Service Engineer
June 2003-December 2003
Responsibilities include the ff: Configuring machines to companies correct product
measurement. Troubleshoot and ensures that all molding machine are working with Zero
error. Ensures parts availability in case one component needs to be replaced.
REFERENCES
Ivy Bello
Training Manager
Telstra
-
Melissa Racho-Tuano
Operations Manager
eTelecare Global Solutions
-
Melchor De Vera
Manager-IT
Go Wireless
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