REFILWE DANIEL- Portfolio | Linkedin profile | -/- | P.O Box
133 Ramokgwebana | Botswana, Gaborone
SUMMARY
Proactive and detail-oriented Virtual Assistant with experience in providing high-level administrative
support to executives and teams. Highly skilled in schedule management, client communication, and
project coordination. Proven ability to streamline workflows, maintain organized files, and manage
multiple tasks with precision. Proficient in Google Workspace (Drive, Calendar, Docs, Sheets) and
experienced in acting as a gatekeeper to protect executives’ time. Adept at anticipating needs and
providing exceptional support in fast-paced environments.
PROFESSIONAL EXPERIENCE
VirtualAssistant|Freelance
Remote | August 2024
Managed client calendars, coordinated meetings, and ensured timely preparations for all
engagements.
Handled client communications, serving as the first point of contact for inquiries, scheduling followups, and managing email correspondence.
Developed systems for maintaining Google Drive folders, ensuring easy access and up-to-date
documentation.
Assisted in project coordination, tracking tasks, ensuring deadlines were met, and distributing
deliverables to appropriate team members.
Implemented process improvements that streamlined workflows, reducing turnaround time for
administrative tasks by 30%.
CustomerSupportSpecialist
Mbiganyi | Remote | May 2022 – July 2024
Served as the primary point of contact for customer inquiries, managing communication via email and
phone, and ensuring efficient follow-up.
Managed scheduling for multiple team members, ensuring all meetings were appropriately prioritized
and organized.
Developed and maintained file organization systems to keep customer records and correspondence
organized.
Trained and mentored new hires, improving team efficiency by 20%.
EDUCA TION
Institute of Development Management (IDM), Bachelor of Public Health
2024
CERTIFICATIONS
2024 Academy of Women Entrepreneurship (AWE-
introduction to python (coursera)
Virtual assistant at ALX
SKILLS
Key Skills
Proficient in Front, Aircall, and other CRM platforms
Advanced multitasking and organizational skills
Attention to detail with decision-making expertise
Strong written and verbal communication
Time zone management and cultural adaptability
Experienced in handling diverse customer needs
Soft skills
Communication: Clear, professional writing and speaking; active listening.
Time Management: Prioritizing tasks and meeting deadlines.
Problem-Solving: Quick thinking to address client needs
Attention to Detail: Ensuring accuracy in all tasks.
Organization: Managing files, schedules, and tasks effectively.
Confidentiality: Handling sensitive information with care.
Client-Oriented: Fostering positive client relationships.
Reliability: Being dependable and accountable.
Adaptability: Flexibility to adjust to different tasks or environments.
Collaboration: Working well with clients and teams remotely.
Technical
Email Management: Tools like Gmail, Outlook, Front.
Project Management: Asana, Trello, ClickUp.
Scheduling Tools: Google Calendar, Calendly.
Document & Spreadsheet Management: Google Workspace, Microsoft Office.
CRM Software: HubSpot, Salesforce.
Social Media Management: Hootsuite, Buffer.
Cloud Storage: Google Drive, Dropbox.
Website Maintenance: WordPress, Wix.
Data Entry: Excel, Google Sheets.
Graphic Design: Canva, Adobe Spark.
SEO: Basic keyword research and SEO tools.
Invoicing: QuickBooks, PayPal.
Virtual Communication: Zoom, Microsoft Teams.
Security Tools: LastPass for password management
Email Marketing: MailChimp, ConvertKit.
Key Achievements
Successfully coordinated schedules and managed tasks across multiple time zones,
ensuring 100% deadline adherence.
Developed and implemented a client-first approach to customer service, improving
client retention by 18%.
Independently handled complex workflows, achieving recognition for problem-solving
initiatives.
REFERENCE
Patrick Manye, Public health external consultant, IDM
Gaborone Campus,
Mobile:-, Email-view
here
Ketlabareng Mosarwana, Public health consultant, IDM
Gaborone Campus,
Mobile:-, Email-
