Reeta Bisht

 Reeta Bisht(CSPO/CSM) Phone:- Email:- A Certified Scrum Master/Certified Scrum Product Owner and versatile, skilled professional with excellent expertise in interpersonal communications, negotiation and people management coupled with working in Business Analysis, Project Management, Business Processes, Business Flow Diagrams and Business Requirement Documents in the field of Information Technology. An energetic and vibrant professional who will deliver projects with excellence using creativity, enthusiasm and years of solid experience in both business analysis and project management. TECHNICAL SKILLS Methodologies: Agile Scrum , Waterfall Methodology Business Modeling Tools: Visio, Blueprint, Confluence, Gliffy. Project Management: Microsoft Project, Microsoft Office, Smart Sheet, Agiloft, Version One, Projector, SharePoint, PowerPoint, Excel, HP Quality Center, Blueprint, Version One , JIRA ServiceNow, Miro. PROFESSIONAL EXPERIENCE 1. The Walt Disney Company New York, NY Disney|ABC Television Group (DATG) is one of today’s premier media entertainment companies, combining high-quality content with the strategic use of technology to deliver compelling news and entertainment experiences to hundreds of millions of people around the world. This business segment of The Walt Disney Company is comprised of global entertainment and news television properties, the owned television stations group and radio. As Agile Business Analyst Aug 2016-May 2020 Projects: DTCI Application Rationalization program The purchase of Fox and our internal re-org has presented us with redundant applications and changing business processes. We kicked off a Program to look at all applications from DATG, ESPN and FOX, Nat Geo, International and determine if we had redundancies, gaps and a plan for the future. That included outlining high level business functions for each client group and comparing that against the functionality of all applications in that space. The goal was not only the possibility of consolidation of applications but also to identify any gaps and produce a plan to address said gaps. This will include near future changes to business process. Storyline-ABC News A platform for sharing editorial information, production elements, assignments, and contact information by story across the news division which will facilitate increased collaboration and visibility causing a disruption in the 'email culture' inherent in the current workflow for ABC News Reporters/Correspondents including media teams in Whitehouse. Work closely with the assigned project managers / scrum masters and business to define the scope of a project Perform testing and validation for the projects. Ultimately own accepting the work from technology side. Proficient knowledge of tools such as Jira, Confluence for backlog management. Worked as Scrum Master whenever needed to facilitate Daily stand ups, Retrospective, Sprint Review and Planning sessions. Perform duties of Lead Business Analyst / Technical Product Owner for high visibility and high priority projects. Demonstrated use of best practice business and technical analysis principles such as process analysis and definition using structured approaches, etc.. Defined/recommended the future eco system based on the findings to the higher management. Responsible to write concise and effective User Stories that captures the business needs in JIRA. Created workflows, process flows, UI mock ups using Visio, Gliffy to meet the business needs. Created road maps, project charters to perform as PM as and when needed. Supported key business relationships across our customer base like FX/ESPN/DATG. Worked with geographically distributed teams in LA, New York, Connecticut, Washington, DC and India. Other Projects: Mediator 8(Asset Management Tool for Cable and Network)Digital Ship List (Application to manage shows, spots for Disney networks),Ad Sales Efficiency Program (Report enhancements and UI Enhancements), News & Finance Budgeting System (Budgeting system for ABC News). 2. Fitch Ratings New York, NY Fitch Ratings is a leading provider of credit ratings, commentary and research. Dedicated to providing value beyond the rating through independent and prospective credit opinions, Fitch Ratings offers global perspectives shaped by strong local market experience and credit market expertise. As Project Manager Sep 2014-Aug 2016 Project: FDR-Financial Data Repository Financial Database Repository is an Oracle database used to store financial statements and analysis. FDR standard tools include FDR Editor and Peer Group Analysis, FDR Core and FDR Workflow. Successfully accomplished the implementation of Financial Data Repository (FDR) cycles within an Agile environment. Created very well-defined project charters to capture all project deliverables, milestones, risk, Issues and mitigation plans. Successfully led brainstorming sessions with users and IT Team to provide more clarity to the requirements. Gathered, created and documented the epics/user stories, mock ups in Blue Print,Balasamiq,Visio and on SharePoint. Led sessions with decision makers, managers, and end users to define; business, financial, and operations requirements to facilitate implementation of new or improved business processes. Created requirement matrix to assess team’s estimate and also to see if there are any dependencies. Successfully led all Scrum ceremonies i.e. daily stand up, sprint planning, sprint review and sprint retrospective. As an Agile PM, successfully removed all impediments, obstacles to ensure that team is not getting distracted and focused on their task(s). Implemented weekly check-in sessions to make sure everyone understands the process to improve efficiency and standardization across the groups (IT and users). Produced training materials like user guides for users as well as for helpdesk to resolve issues as and when required. Accomplished all facets of technical projects to ensure deliverables are met within schedule, budget, and quality goals. Produced and delivered monthly stakeholder’s presentations to improve transparency and to keep them updated about the project(s). Solely responsible for enterprise release, maintenance release and emergency releases. Accomplished successful delivery of all IT projects for the organization including FDR, US Bank Regulatory Data, IE Browser upgrade and Web application development. Maintained successfully the resource, budget, quality and timelines for all Fitch Ratings projects for NY, Chicago, London and India. Responsible to maintain release calendar and ERFs (Enhancement Request Forms) in Agiloft process management tool. Successfully led all PMC (Project Management Committee) meetings to provide approvals and to follow up on the items in the pipelines. Co-ordinated with multiple users to get all sign off/approvals to maintain SOX compliance and regulations in Agiloft. 3. Standard and Poor’s Rating Services (S&P) New York, NY Standard & Poor's (S&P) is a financial services company and a division of McGraw Hill Financial that publishes financial research and analysis on stocks and bonds. S&P is considered one of the Big Three credit-rating agencies, which also include Moody's Investor Service and Fitch Ratings. As Scrum Master/Business Analyst Oct 2013-Apr 2014 Project: RPM (Rating Process Manager) & Mid Market Evaluation (MME) RPM is a rating process manager application that completes the rating process for S&P. MME (Mid Market Evaluation) is a product launched by S&P where the intention is to provide an independent benchmark for mid-market companies credit worthiness. It was a new application that needed to be integrated to RPM for fixed income assets companies. As a Scrum master leading distributed teams in an agile environment that contain multiple database applications. Responsible for Burn Down charts, Blockers/Impediments and Product Backlog grooming. Gathered requirement with multiple shareholders/business owners on a timely manner to create requirement documents. Created mock ups/wire frames/flow diagrams for the functionalities of the system in Visio. Worked closely with other scrum teams to sort out the discrepancies and to deliver product on time. Facilitated sprint planning sessions with offshore and onsite teams. Facilitate reviews and retrospectives with Product Owner, team and stakeholders. Worked with geographically distributed teams to deliver sprint/releases on a timely manner. Responsible for release burn down/sprint burn down and team velocity in Version One and JIRA. Performed Gap Analysis for multiple rating applications and scoring tools based on certain criteria. Created Gap analysis reports to compare current VS future status for the MME Application. Captured data points as per each and every functionality to perform the feasibility analysis for MME (Mid Market Evaluation) application. Created Impact analysis report for RPM’s (Rating Process Manager) functionalities, so the future application (MME) can be built and integrated with RPM based on the risk and value analysis. Created RPM training material/user guide for the users so they can use it as and when required. 4. GAP Inc. San Francisco, CA Gap Inc. operates five of the most recognized apparel brands in the world: Gap, Banana Republic, Old Navy, Piper lime and Athleta. My assignment as a Sr. Business Analyst and as a part of strategic sourcing (Vendor Management) consisted of taking care of SOWs, CCRs, ticket analysis/trends, SLA violations, Budget/ Forecasting. As Senior Business Analyst Jan 2012 – Aug 2013 Worked with suppliers for SOW, CCR requests and ME (minor enhancements) analysis. Responsible for ticket trends Analysis, SLA violations and penalties. Created CCR, SOW‘s templates to establish a standardized practice among the Suppliers and team. Responsible for Budget/Forecasting and estimation for the upcoming projects as part of Governance team. Responsible for Financial Analysis/Comparison for Software/Tools for the suppliers against the Government rates as per the policies. Created and reviewed Audit reports for tickets as per their priorities to measure ticket and SLA violations in HP Service Manager. Organized meetings with supplier and Application owners to review and analyze the audit reports on a Monthly Basis. Tracked ME hours for IT vs Business vs Project with HP Quality Center. Measured Suppliers Performance on a monthly basis with MPR (monthly performance reports) for all the application suites. Involved in measuring agreements in compliance to current contract on a quarterly basis. Worked as a liaison between legal and Vendor Management team to get the things done on a timely manner. Created analysis reports with all MTTF (meant time to fix calculations) with MS excel for Supplier for IT finance and legal Department to review. Performed audit preparation and facilitation of internal and external audit engagements. 5. Wells Fargo Bank San Francisco/San Leandro, CA The Wholesale Database Administration and Infrastructure (WDAI) team developed a front-end application to access and maintain their existing Microsoft SQL Server DB Inventory Database. The project objective was to create an enhanced User Interface environment within the inventory system to track the databases and their associated attributes. As Business System Analyst/Project Manager Mar 2011 – Aug 2011 Gathered and documented User Requirements from the Business for the DB Inventory Infrastructure team. Prepared Functional/Technical requirement documents and work flows using Visio for the DB Inventory’s financial applications. Created and distributed Release notes to the WDAI Team for DB Inventory after each release. Acted as a Project Manager/Scrum Master when required to achieve the deliverables and also to track sprint cycles. Acted as a Point of Contact for any issues related to DB Inventory. Maintained a flexible work schedule beyond the standard schedule hours when needed to deliver the expected goals. Created Requirement Matrix to analyze the UI, SI and Data Impact on WDAI Inventory. Designed, Developed and created UAT Test cases to perform UAT for DB Inventory. Performed Data validation for Bulk Upload of Data. Worked with user groups to resolve questions, assess user needs, and recommended changes. Worked on Reports that includes Ad-hoc, Canned Reports for Senior Management and TPM’s from other groups within the WDAI Mgmt. 6. Steel 24X7 : Business Analyst - Jul 2009-Feb 2011 7. Asera : Business Analyst - Apr 2008-Apr 2009 Educational Qualifications: 4 Years Bachelors Degree (BBM) from Mangalore University, India. Certifications: Certified Scrum Product Owner Certified Scrum Master Memberships: Scrum Alliance