Rediet Lamango

Rediet Lamango Toronto, ON PROFESSIONAL SUMMARY Compassionate healthcare professional with experience in clinical support, patient communication, and administrative coordination across hospital and community settings. Skilled in improving patient experiences, supporting vulnerable populations, and maintaining organized, accurate records in fast-paced environments. Brings strong communication, problem-solving, and leadership abilities with a commitment to delivering efficient, people-centered healthcare services. Seeking to grow within Canada’s healthcare or office administration sector. SKILLS ●​ ●​ ●​ ●​ ●​ ●​ Patient Support Vital Monitoring Record Management Data entry & EMR systems Customer service High Volume Call Handling ●​ ●​ ●​ ●​ ●​ ●​ Microsoft Office (Word, Excel) Chart Updating Team Collaboration Front Desk Operations Appointment Coordination Clinical Assistance EDUCATION Micro-credential in Healthcare Administration and Leadership | November, 2025 Rotman School of Management - University of Toronto BSC in Doctor of Medicine | Aug 2024 Myungsung Medical College – Addis Ababa, Ethiopia EXPERIENCE Physician Assistant | Sep 2024 – Mar 2025 Dr. Worku Family Medicine Clinic | Addis Ababa, Ethiopia ●​ Conducted patient intake assessments, gathered histories, and documented vital signs, improving accuracy and organization of patient charts for the clinical team. ●​ Assisted with the management of acute and chronic cases under supervision, ensuring timely follow-up and continuity of care for diverse patient groups. ●​ Supported front-desk operations including scheduling and EMR updates, helping streamline patient flow and reduce wait times during busy clinic hours. Clinical Internship | Mar 2023 – Apr 2024 Myungsung Comprehensive Specialized hospital | Addis Ababa , Ethiopia ●​ Completed supervised rotations in internal medicine, OB/GYN, pediatrics, and surgery, contributing to coordinated patient care and accurate clinical documentation. ●​ Managed patient assessments, charting, and follow-ups using structured workflows, supporting efficient communication between multidisciplinary teams. ●​ Assisted in ward rounds, case discussions, and routine procedures, strengthening clinical decision-making and ensuring organized patient tracking. Health Promotion Assistant | Oct – Nov, 2023 Ethio-Parents School - Addis Ababa, Ethiopia ●​ Delivered health education sessions to high-school students, increasing awareness of cancer prevention and safe reproductive health practices. ●​ Designed and shared accessible educational materials that improved student engagement and understanding of key health topics. ●​ Facilitated group discussions and Q&A sessions, creating a supportive environment for students to ask questions and receive reliable health information. Community Service Worker | Jan, 2018 – Dec, 2021 Muday charity and Sele enat charity Associations - Addis Ababa, Ethiopia ●​ Supported child-focused programs by assisting with basic health monitoring and wellness checks, contributing to safer and more informed care planning. ●​ Helped coordinate daily activities and services for children and families, ensuring smooth program operations and positive client experiences. Call Center & Email Support Representative | Sep, 2019 –Nov, 2021 Ersido Lamango Food Complex - Doyogena ,Ethiopia ●​ Responded to high-volume customer inquiries via phone and email, resolving issues efficiently and ensuring a positive service experience. ●​ Maintained accurate logs of customer concerns and resolutions, supporting quality assurance and improved workflow tracking. CERTIFICATIONS Standard First aid & CPR Level C | Canadian Red Cross | 2025