Redeem Ricardo
General Executive Assistant
With exceptional support skills, a natural talent for organization, communication, and problemsolving, and a focus on efficiency, productivity, and attention to detail, I am a highly skilled and
experienced virtual assistant with a proven track record of delivering outstanding results that
enable my clients to achieve their goals and take their business to the next level.
Contact
Phone
-
Email
-
Address
Victors Valley, Davao City
Education
2013
Bachelor's Degree in ICT
Assumption College of Davao
2014
Diploma in Auto Tech
University of SouthEastern Philippines
Expertise
Experience
2017 - 2023
Near Life Experience
General Executive Assistant
I have gained extensive job experience as a Customer Service VA, a Social Media Account
Associate, an Amazon Seller Central Account Associate, and a Shopify Associate, where I
have developed and demonstrated skills in phone and email management, handling
customer inquiries and complaints, processing refunds and returns, retention, social media
management, scheduling and responding to social media inquiries, Amazon account
management, order fulfillment, shipment creation, refunds for undelivered shipments, ads
campaign creation, product listing optimization, brand story creation, file uploads, logistics
and warehouse coordination, and Shopify account management, among others.
2013 - 2017
VXI Global Holdings
Technical Support Level III
As a Technical Support Level III at AT&T U-verse TV, I provided top-tier technical support
and troubleshooting services to customers over the phone. I assisted customers with a
range of issues, including connectivity, equipment setup, and service disruptions. I
documented customer interactions and maintained accurate records of customer issues
and resolutions, while also escalating complex issues to higher-level support teams or
supervisors when necessary. Additionally, I assisted customers with billing questions and
concerns related to their U-verse services.
Technical Support Level II
Social media management
During my time as a Technical Support Level II at AT&T DIRECTV, I provided timely and
effective resolution of a range of customer inquiries related to DIRECTV receivers and
products. I worked to troubleshoot technical issues and utilized all available resources to
efficiently resolve customer problems over the phone. Striving for one-call resolution of
customer issues, I consistently provided excellent customer service and technical support.
I also assisted customers in troubleshooting a variety of devices, including computers,
gateways, phones, and DVRs, using clear and friendly language.
Retention and customer
loyalty
Customer Service Representative
Customer service and support
Technical troubleshooting and
problem-solving
E-commerce platforms (Amazon Seller
Central, Shopify)
Documentation and
record-keeping
Language
English
Tagalog
As a Customer Service Representative at Uber, I provided excellent customer service to
both riders and drivers through phone, email, and chat channels. I was responsible for
resolving account-related issues such as payments, rides, and other concerns, ensuring
timely and accurate resolution. I also handled customer complaints in a professional and
courteous manner and collaborated with other internal teams to ensure customer issues
were resolved effectively. Additionally, I documented customer interactions and
maintained accurate records of customer issues and resolutions, while staying up-to-date
on the latest policies, procedures, and products of Uber to provide accurate information
to customers. Finally, I provided feedback to the product and engineering teams to
improve the overall Uber experience, while meeting or exceeding customer service KPIs
such as response time and customer satisfaction ratings.
