My past experiences include being a Virtual Administrative Assistant for 2 years, Quality Supervisor for 5 years, Project Manager for 2 years. The majority of my tasks involve data entry and analysis, report creation, managing the calendar, email communication including doing follow-up and managing transactions, and ensuring effective and smooth communication with the customers and clients, existing and potential.
Flexible, diligent, and with a keen sense of detail, these qualities have led me to the position that I have right now.
I have extensive leadership and management experience including more than 2 years of experience as a Project managerĀ and 5 years of experience as a Quality Supervisor. Responsibilities for the leadership role include:
- Managed Shopify store for a clothing line niche.
- Managed and supervised 12 Onshore and offsite Quality Representatives
- Managed and supervised store team members including an SEO, 2 Graphic Designer, 1 Social Media Marketer, and 2 Customer Service Agent
- Monitored stocks of products on a daily basis and updated those that our already out-of-stock by pausing or removing them from the store
- Supervised 4 employees (Social Media Manager, SEO, Graphics and Website Designer) and monitored daily activity, compliance, and productivity
- Created and conducted monthly health check which involves month-end store status on sales performance, Social media traffic and engagement, revenue report and inventory status.
- Designed and applied appropriate project management standards for the website and the store
- Managed the production of the required deliverables
- Monitored overall progress and use of resources, initiating corrective action where necessary
- Conducted a project evaluation review to assess how well the project was managed
Below are the apps/software I am well-trained
- MS Word / Google Docs
- MS Excel/ Google Sheets
- MS Powerpoint / Google Presentation
- Zoom
- Slack
- Microsoft Outlook & Teams
- Google Meets
- HangOuts
- Click Up
- Asana
- Trello
- Monday.com
- Shopify
- Amazon Seller Central
- Amazon
- WordPress
- Buffer
- Publer.io
- Canva
- LinkedIn
- Facebook
- Instagram
- Google Ads
- Facebook Ads
- eDesk
- Linnworks
- Freshdesk