Rechie Sequiza

Rechie Sequiza Contact --Davao City, Philippines, 8000 About Me With a strong focus on customers, I have over a decade of experience delivering outstanding customer service in the technology, telecommunications, and real estate sectors. My expertise lies in customer management (CRM), startups, leadership training, sales and marketing, and quality assurance. Proficient in Gorgias, Shopify, Zendesk, Slack, Salesforce, Britrix, Calendly, Gsuite, Buildium, Appfolio, and Notion. Experiences Education AB MASSCOMMUNICATION Holy Cross of Davao College- Skills Sales and Marketing Ability to work under pressure Time Management Teamwork Adaptability Self-Motivation MAINTENANCE ASSISTANT River Valley Property Management / November 2023 - July 2024 Efficiently handle work order requests through the designated system. Delegate tasks to appropriate vendors for timely completion. Communicate with homeowners to coordinate scheduling and provide updates on progress. Administer architectural review requests within the system. Facilitate communication between the Property Manager, Association Board, and homeowners regarding review processes. Administer and update a comprehensive list of recurring service contracts for each association. Organize and archive contracts systematically, ensuring easy retrieval. Monitor contract expirations and manage renewals as necessary. ASSISTANT PROPERTY MANAGER EIG Property Management / March 2021 - October 2023 Act as an assistant to the Property Manager and help the Property Manager manage all the assigned property portfolios. Provide world-class customer service to all clients thru calls, texts, and emails. Follow up on delinquent tenants. Draft Renewal, non-renewal notices, and leases. Complete Administrative tasks related to tracking and documenting work. CUSTOMER DELIGHT SPECIALIST Eearth Breeze / January 2020 - March 2021 Provides assistance to Earth Breeze customers in different areas of concern such as product, order, subscription, and shipping through email using Gorgias, Shopify, recharge, and Rodeo. Create advocates out of Earth Breeze customers by providing WOW moments when handling a customer concern. Successfully maneuvered all tools required to complete the tasks. Create relationships and connections with the customers. Create trust and connection for the brand. LEASING CONCIERGE/TEAM LEADER Apartment Wolf / September 2018 - January 2020 Outbound and inbound calling, email communication, texting of potential renters/homeowners., Schedule appointments to show properties. Follow up potential renters/homeowners to take them from start to finish in the leasing process. Identify Team Goals and evaluate Team Progress. Coach Team Members EXECUTIVE ASSISTANT Polianna SEO / February 2018 - September 2018 Act as a point of contact among executives, employees, and other external partners. Take minutes during the meeting and oversee the performance of the team. Manage the CEO’s calendar. CLIENT CONCIERGE Kendrick Realty Inc / June 2016 - February 2018 Outbound and inbound calling, email communication, coordination and scheduling of real estate buying and selling opportunities Overall management of the sales pipeline through the sales cycle to ensure the needs of our clients are met. Data entry, property research, and admin tasks such as calendar and email management, arranging meetings, and creating basic reports. Provide up-to-date information regarding clients and where they are in the home selling/buying process. SENIOR TECHNICAL SUPPORT Convergys / February 2013 - June 2016 Provide technical assistance to business class customers through troubleshooting connectivity issues, internet access problems, and other technical difficulties. Installing, configuring, and upgrading networked servers, workstations, peripheral equipment, and software to ensure continuous operations CHARACTER REFERENCE Available upon request