Rechie Abril

Rechie Abril A college graduate with 4 years of experience as a Technical Support Representative in two different companies. Seeking to be hire at any available position / job in your firm that can utilize my innate skills and knowledge in achieving your company goals. Experience: Mar 2019 – Oct 2019 ​Customer Support Representative Fenestra Virtual Solutions Responsibilities: - Support clients through chat in regards with their query. - Provides support ranging from account setup to appointment setting. - Suggests clients what path / process can they do to achieve their goal. - Supports clients with their accounts and billing queries. Oct 2016 - Nov 2018 ​Technical Support Representative 1&1 Internet Philippines Inc. Responsibilities: - Support clients through phone in regards with their website problems and queries. - Provides support ranging from domain hosting, email and website hosting. - Suggests clients what path / process can they do to achieve their website's potential. - Supports clients with their accounts and billing queries. Jul 2015 - Oct 2016 Technical Support Representative Microsoft Responsibilities: - Support clients professionally and in real time using Chat as a medium. - Providing support ranging from Microsoft Office up to Windows Operating System. - Provide suggestion and comments as a technician how to properly optimize client's machines. Education: 2011 - 2015 Western Leyte College, INC. Bachelor of Science in Information Technology - Graduate 2008 - 2011 University of San Carlos - Talamban Campus Bachelor of Science in Mechanical Engineering - 78 Units Earned Language: English Grammar / Vocabulary CEF Level: C1