Rebecca Soileau

REBECCA SOILEAU-|- | 10081 Hwy 1 S, Alexandria, LA 71302 Summary Operations manager with a professional certificate in IT Support from Google, with an eagerness to always be learning on the job. I have served in many areas in my current career, from Pharmacy Technician to Assistant to the CFO while educating myself on business, spreadsheets, and information technology and applying what I have learned to my current position. Skills Troubleshooting and diagnostics Exceptional telephone etiquette Troubleshooting proficiency Accounts payable and receivable Account management Process improvement strategies Cost reduction strategies Policies and procedures implementation Inventory control Strong problem solver Excel spreadsheets Social media knowledge Customer service-oriented Time management Experience Operations Manager | The Pill Box Pharmacy - Alexandria, LA | 02/2010 - Current Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives Assessed upcoming projects to forecast projected resource requirements Reviewed daily financial reports and reconciled accounts to keep information current and accurate Aided senior leadership during executive decision-making processes Assisted in refining procedures, defining best practices and correcting reported audit issues Identified, addressed and either resolved or escalated project issues Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions Responded to assistance requests from users and directed individuals through basic troubleshooting tasks Updated software versions with patches and new installations to close security loopholes and protect users Assisted in technical support process refinement to improve customer service and support Configured new employee work stations, including all hardware, software and peripheral devices Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns Disassembled computer systems to troubleshoot and resolve hardware issues Provided local and remote IT support for hardware and software to company personnel Websites, Portfolios, Profiles linkedin.com/in/rebeccasoileau Certifications Google IT Support Professional Certificate (Coursera 2019) Networking in Google Cloud Platform Certificate (Coursera 2019) Certificate of Social Media Management (SOME Academy 2017)