Rebecca Olagoke Sunday

REBECCA OLAGOKE-SUNDAY Nigerian | Lagos, Nigeria | --| LinkedIn - www.linkedin.com/in/rebeccaolagoke-sunday SUMMARY ● Proactive self-starter with experience in Administration and Customer Relations with a strong track record of delivering exceptional service to clients and resolving inquiries efficiently. ● Proficient in handling inbound and outbound customer interactions via phone, email, and live chat. ● Skilled in using CRM software to manage and document customer interactions. ● Proven problem-solving skills with a focus on first-call resolution and customer satisfaction. ● A Certified Salesforce Associate. EDUCATION University of Lagos – Lagos, Nigeria BA, French Language October 2010 – September 2013 Nigeria French Language Village – Lagos, Nigeria Diploma, French Language September 2009 CERTIFICATIONS Salesforce Associate Jobberman Soft Skills Training National Youth Service Corps(NYSC) September 2023 January 2023 July 2015 WORK EXPERIENCE Customer Support February 2022 - Present FRNG Limited(Rallytrade) – Lagos, Nigeria ● Describing product and service details to customers to provide information on benefits and advantages. ● Tracking customer service cases and updating service software with customer information. ● Conversing with over 60 clients physically and via phone, email and live chat daily. ● Escalating critical customer issues in a timely manner to avoid lost revenue and canceled policies. ● Documenting client details and interactions on CRM. Administrative Executive August 2018 - November 2021 Orebe en Vogue – Lagos, Nigeria ● Skillfully managed administrative responsibilities for effective workflow. ● Updated reports, managed accounts, and generated reports for the company database. ● Developed strategies to streamline and improve office procedures. ● Collaborated with the team on development and implementation of new administrative procedures. French Coach September 2015 - May 2017 Avital Schools – Lagos, Nigeria ● Supervised, administered and organized lectures and practical sections for all categories of students. Electoral Presiding Officer Independent National Electoral Commission – Edo, Nigeria ● Collection and sorting of electoral materials. ● Coordination of the voting point. ● Collation of results at the voting point. SKILLS Google Workspace CRM Technical Support March 2015 - April 2015 Project Coordination VOLUNTEERING Project Manager/Squad lead ALX FOUNDATIONS – Lagos, Nigeria ● Defined project objectives, scope, and timelines. ● Coordinated tasks among team members. ● Ensured alignment with project goals. ● Conducted team sprints. ● Led creation of wireframes for the app. ● Resolved any issues to ensure final product met specifications. August 2023 – January 2023 INTERESTS Arts and Crafts Women Empowerment Regional Development LANGUAGES Yoruba - Native English - Expert French - Conversational