Rebecca Trabold
EXPERIENCE
Katy and Frank Home Buyers, Omaha, NE— S
ales Manager
September 2019 - On-going
Created training materials and procedures for a team of inbound and
outbound callers. Managed their schedules to ensure we had full coverage
on the phones and non-voice side. Closely monitored 5 Facebook pages,
10 gmails, and a team of over 15 members. Continuous call monitoring for
quality and training purposes. Bi-weekly check-ins with investors to go
over their lead conversion and upcoming appointments for the ultimate
goal of buying homes in over 8 markets across the USA.
Advanced Call Center Technologies, Johnson City, TN—
Collections Specialist
February 2019 - May 2019
CAMPUS ACTIVITIES
Community Service Chair
for the National Society of
Leadership and Success
November 2015 – May 2016
Communicated and attended
meetings with groups in need
of volunteers. Organized and
scheduled the students and
those interested in
volunteering for the groups.
Spoke with students and
encourage involvement in the
community service activities.
Assisted customers with delinquent accounts in an attempt to bring them
current with various payment options. Review various accounts and
manage various screens to find vital information to educate and inform
AWARDS
the customer.
Dean’s List - F
all 2014, Spring
Milligan College, Milligan College, TN — Student Caller
2015, Fall 2015, Fall 2016,
August 2016 - December 2016, August 2017 - January 2019
Used a computer program to contact pools of prospective students and
possible donors of the college. Assisted high school students in their
college search, encouraging them to consider Milligan College. Worked
with Advancement and Alumni Services to contact and encourage funding
for the school.
EDUCATION
Milligan College, Milligan College, TN — Bachelors of
Science in P
re-Professional Psychology
August 2016 - Ongoing
Virginia Highlands Community College, A
bingdon, VA —
Associates in General Studies
August 2014 - May 2016
Spring 2017, Fall 2017, Spring
2018 - for getting a 3.5 GPA or
higher each semester
Presidential List - S
pring 2016
- for getting a 4.0 GPA for the
semester
