Rebecca Jordan

Located in St. Louis, MO- Career Objective: I am a hardworking, flexible, and amiable Account Manager with 13+ years of client-facing experience looking for the opportunity to use and further develop my creative, strategic, and interpersonal skills in a challenging, fast-paced environment. Professional Experience: 2018 to 2025Motivation TechnologiesSenior Account ManagerSt. Louis, MO • Grew and improved the relationships with the Latin American, Canadian, and Europe, Middle East, Africa, and Eastern Europe (EMEA) regions of an international B2C Fortune 50 client by facilitating communication and support to clients, third-party agencies, and vendors • Managed the communication flow and schedules of multiple teams (clients, agencies, vendors, creative team, content team, development team, C-Suite, and the account team) • Created and implemented innovative ideas to increase KPIs and overall site activity • Regulated the site and other platforms to reflect the desires of our client and to create a positive user experience • Presented program updates to groups of 50+ members via Teams • Penned and finessed copy for promotions and other site activities • Maintained a constant flow of communication between clients and internal team members to ensure the success of new initiatives • Beta tested all site activities, promotions, and programs to provide seamless troubleshooting • Successfully trained new Account Coordinators and an Account Manager • Created new a new position to increase efficiency within our team • Documented various tasks and processes to assist with future onboarding • Traveled as necessary for face-to-face meetings 2012 to 2018Phoenix Creative, Co.Assistant Marketing Manager St. Louis, MO • Grew and improved the relationships of multiple B2C and B2B clients by facilitating communication and support to clients, third-party agencies, and vendors • Penned and finessed copy for TV and radio commercials, print ads, digital ads, websites, social media posts, and internal/external client documents, including sales decks and annual reports • Presented program updates, annual reports, and new ideas to clients in person and via Zoom • Communicated daily with clients, vendors, and printers to ensure proper representation of each managed brand • Developed innovative ways to increase customer reach and interaction to improve the overall effectiveness of each project • Monitored the status of each task and analyzed the outcomes to verify efficiency and success • Managed billing submissions, approvals, and invoices for our department • Traveled throughout the U.S. for client meetings, and represented a client at an international convention Other Experience: 2010 to presentVarious Chorus OrganizationsBoard Member / Fundraising St. Louis, MO 2011 to 2012POPtionsAssistant Manager St. Louis, MO 2009 to 2011Saint Louis CellarsAssistant Manager St. Louis, MO 2003 to 2009HoneyBaked Ham CompanyB2B Gifting Specialist / Sales Rep St. Louis, MO Education: 2005 to 2009University of Dayton Dayton, OH • Bachelor of Arts in Public Relations • Minors in History and Italian • Dean’s List Honoree Competencies in which I excel: • Account management • Project management • Project coordination • Team collaboration • Employee/team training • Group/team leadership • Microsoft Office suite • G suite • Adobe suite • Copy writing and editing • Beta testing • Billing and invoicing • Event planning • TV/radio/digital trafficking • Social media management • Customer service • Multi-tasking • Organization/prioritization • Communication • Strategic thinking • Forward thinking • Analytical thinking • Innovative thinking • Credibility • Adaptability • Efficiency • Dependability Languages: • English: Fluent working proficiency • Spanish: Conversational / Limited working proficiency • Italian: Elementary-level proficiency