Rebecca Gomis
Professional Summary
Highly organized and bilingual (English/French) administrative professional with extensive
experience in customer service, program coordination, and office support in remote and
fast-paced environments. Proven ability to manage client communications, perform data
entry, support bookkeeping tasks, and facilitate smooth onboarding processes. Skilled in
multitasking, problem-solving, and working independently to contribute effectively to team
success.
Core Skills
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Office administration and support
Data entry and database management
Client communication and relationship management
Bilingual communication (English and French)
Basic bookkeeping and financial record-keeping
Scheduling and calendar management
Remote work proficiency and time management
Adaptability and problem-solving
Professional Experience
Customer Service Representative (Remote US) — CareFirst Blue Cross Blue Shield
October 2024 – September 2025
● Evaluated and processed complex medical and insurance claims with precision,
ensuring compliance with federal and organizational policies.
● Conducted thorough claim investigations, verified documentation accuracy, and
resolved discrepancies with providers and clients.
● Communicated effectively in English and French to support diverse member
populations and facilitate equitable service delivery.
● Collaborated with internal departments to improve claim workflows, enhance data
accuracy, and streamline resolution timelines.
● Produced detailed reports and maintained organized digital records to support
transparency and accountability in claims management.
● Demonstrated empathy and professionalism when handling sensitive client
information, ensuring confidentiality and trust.
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Program Coordinator — Reading Partners (AmeriCorps), United States
September 2022 – 2024
● Coordinate program schedules and logistics, ensuring seamless onboarding and
engagement of students and volunteers.
● Serve as the main contact to address questions, provide resources, and resolve
challenges swiftly.
● Communicate progress updates across teams, fostering collaboration and aligned
goals.
Bilingual Customer Service Representative, United States — Stanley Black & Decker
August 2021 – August 2022
● Provided bilingual support and training to clients, handling inquiries and
troubleshooting issues in English and French.
● Maintained detailed customer records and ensured high satisfaction rates during
onboarding.
Administrative Assistant, United States — Marriott Headquarters
June 2019 – August 2020
● Managed communications, scheduling, and document preparation for operational
support.
● Assisted with onboarding and orientation activities for new hires, helping ensure
smooth team integration.
Education
Towson University, United States |-
Major: International Relations
