Rebecca Gilot

REBECCA KATTIE GILOT VINCENT Calle Juan Pablo Duarte Santo Domingo Este - Professional Summary - Skilled professional with a 5 years background in customer service and sales. I am an extremely organized individual, with a great ability to multitask and deescalating tense situations. Good understanding of sales techniques gained through academic coursework and work experience. Language skills: English, Spanish, French, Creole Microsoft Office packages and Google Suites Skills Work History          Attention to details Communication skills Customer service Time management Adaptability Empathy Patience Problem Solving Ability to work from minimal to no supervision 10/2017 to 12/16/2019 Sales Coordinator, Marriott International – Port au Prince, Haïti        Helped the sales team to improve their productivity by booking sales calls * Appointments. Handled urgent calls, emails, and messages Qualified and Called potential clients to offer them services Acted as the primary customer service contact for clients who have questions about their accounts or our product. Responded to and handled guest problems and complaints. Used personal judgment and expertise to enhance the client experience. Worked with other departments within the company to bring in additional help on creating sales presentations when needed. 10/2015 – 10/2017 Sales Manager Assistant, NH Hotels – Petion Ville - Haiti    Communicated effectively with Executive managers and their clients to maintain existing relationships while helped to create and build new client relationships. Used various methods to secure businesses /Door to door visit calls etc. Supported the sales team in attaining sales targets   Prepared monthly, weekly or daily sales analysis as instructed by the Director of Sales. Assisted in the implementation of sales strategy as prepared by the Sales event manager 02/2013 – 11/2014 Holiday Vacation Sales Liners – Bahia Principe Nueva Romana, Dominican Republic     Described promotions and explained product operations to customers. Addressed customer inquiries and concerns to facilitate decisionmaking and minimize anxiety or hesitation. Prepared all new contracts and handled meetings with potential clients Managed and processed correspondence with customers.  Education 2 Federico Henrique y Carvajal – La Romana, Dominican Republic BA - Business Administration – 2014 Customer Service Experience -Certificate of Completion – March 2018 Loyalty – Leadership - Certificate of Completion – August 2018 MS office products and Google Suite